Trang Nguyen
Maidstone,VIC
Summary
- Experienced specialist with a passion for delivering outstanding service
- Proactive, customer-orientated professional with 4 years of experience in reputable restaurants and cafes
- Always looking to learn new skills, take on extra responsibilities and grow professionally
- Self-motivated, team player with strong organisational and interpersonal skills
Overview
6
6
years of professional experience
Work History
Food and Beverage Team Leader
Hilton Melbourne Little Queen Street
03.2022 - Current
- Resolved customer complaints involving food or beverage quality and service.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Maximized team productivity by expertly delegating tasks to FOH staff.
- Developed a positive work environment by fostering open communication and teamwork among staff members.
- Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
- Planned and executed promotions and special events in close collaboration with management.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proved successful working within tight deadlines and a fast-paced environment.
Barista/Coffee Shop Supervisor
Mr. Ditto
12.2018 - 08.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Packaged bagels, muffins and other food items for customer purchase.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
FOH Team Member
McDonald's Restaurant
01.2018 - 01.2019
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
- Greeted customers and answered inquiries regarding menu items and specials.
Education
Bachelor of Commerce - Accounting
The University of Melbourne
Melbourne, VIC06.2025
Skills
- Labor Management
- Food Safety Compliance
- Operational Reporting
- Data Entry Software
- Critical Thinking
- Worker Training
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Food and Beverage Team Leader
Hilton Melbourne Little Queen Street
03.2022 - Current
Barista/Coffee Shop Supervisor
Mr. Ditto
12.2018 - 08.2023
FOH Team Member
McDonald's Restaurant
01.2018 - 01.2019
Bachelor of Commerce - Accounting
The University of Melbourne
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