Trang Nguyen
Perth,WA
Summary
Dedicated employee experienced with working in fast-paced environments while ensuring customer satisfaction. Takes initiative to create menu items for specifications, always delivering service with enthusiasm. Excellent problem-solving skills to work within busy and constantly changing environment.
Overview
4
4
years of professional experience
Work History
Supply Chain Cordinator
NP Supermarket
Perth, WA
08.2023 - Current
- Monitored stock levels and replenished inventory as needed.
- Created and implemented strategies to reduce supply chain costs.
- Created detailed tracking documents to monitor inventory movement throughout the supply chain cycle.
- Assisted in resolving customer service issues related to deliveries or product quality concerns.
- Performed periodic reviews of warehouse operations for efficiency improvements.
- Provided training and guidance to junior staff members on supply chain processes.
- Prepared forecasts based on past sales trends and market conditions for planning purposes.
- Implemented new software systems related to order entry, tracking, warehouse management, and shipping and receiving procedures.
- Monitored freight forwarding activities by evaluating carrier performance metrics such as transit times and delivery accuracy rates.
- Maintained records of shipments including purchase orders, invoices, packing slips, bills of lading.
- Participated in cross-functional teams to identify opportunities for improvement within the supply chain process flow.
- Worked with team members from and departments to help meet deadlines.
- Oversaw smooth and efficient product flow through different departments.
- Maintained well-organized and clean stock areas to maximize productivity.
Salesperson
Furniture Bazaar
Cannington, Perth, WA
01.2022 - 10.2022
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Gathered information from clients to create solutions that achieved business needs and desires.
- Developed eye for detail and suggested accessories to complement purchase.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Leveraged CRM system to manage sales activities and track sales performance.
Senior Barista
Jamaica Blue
Harrisdale, Perth, WA
11.2020 - 01.2022
- Prepared and served hot and cold beverages.
- Checked coffee machine and other appliances to verify proper functioning.
- Create seasonal drinks menu.
- Ordered and received supplies to restock beverage.
- Resolved customer complaints about food quality or service.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Trained new employees in operational procedures and modeled duties for front house positions.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
Education
Master of Commerce - Supply Chain Management
Curtin University
Perth, WA12.2021
Bachelor of Commerce -
RMIT University
Hanoi06.2016
Skills
- Customer Service
- Multi-tasking
- Problem Solving
- Front of House Management
- Inventory Management
- Customer Retention
- Conflict Resolution
- Time Management
- Collaboration and Teamwork
- Reliable and Responsible
- Written and Verbal Communication
- Supplier Relationship Management
- Cost-reduction strategies
- Data Entry
- Inventory counting
- Cost controlling
- Document coordination
- Supply Chain Optimization
- Warehouse Management
- Product Management
Timeline
Supply Chain Cordinator
NP Supermarket
08.2023 - Current
Salesperson
Furniture Bazaar
01.2022 - 10.2022
Senior Barista
Jamaica Blue
11.2020 - 01.2022
Master of Commerce - Supply Chain Management
Curtin University
Bachelor of Commerce -
RMIT University
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