Trang Nguyen
Adelaide,SA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
15
15
years of professional experience
Work History
Nail Technician/Relief Manager
Multiple Organisations
01.2012 - Current
- Provide effective leadership and demonstrate effectiveness in planning, leading, organizing and directing staff
- Manage and oversee all day-to-day business operations
- Build internal capacity of staff to enable high performance through supervision, informal support, training and mentoring
- Nail care services, including manicures, pedicures and nail art to ensure customer satisfaction and encourage repeat business
- Store opening and closing
- Cash Register and EFTPOS reconciliation
Customer Service Officer
DH Pho
01.2010 - 01.2012
- Customer Service
- Use the cash register, including handling cash, credit cards and issuing receipts
- Preparation and serving of food, following all health and safety standards
- Working well with the other staff to ensure the smooth operation of the business
Education
High School Diploma -
An Dong High School
Ho Chi Minh City01-1985
Skills
- Food safety awareness
- Cash handling proficiency
- Strong teamwork
- Organizational skills
- Coordinate housekeeping
- Adaptability and flexibility
- Time management abilities
- Customer satisfaction
- Professionalism
- Friendly, positive attitude
- Multitasking
- Housekeeping standards
Timeline
Nail Technician/Relief Manager
Multiple Organisations
01.2012 - Current
Customer Service Officer
DH Pho
01.2010 - 01.2012
High School Diploma -
An Dong High School
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