Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trang Nguyen

Beveridge,VIC

Summary

Dynamic customer service professional with extensive experience at Crown Casino, excelling in data entry and regulatory compliance. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for building strong customer relationships and efficiently managing inquiries, ensuring a seamless service experience.

Overview

10
10
years of professional experience

Work History

Customer Service Officer

Gaming Machines - Crown Melbourne
Melbourne, Vic
10.2023 - Current
  • Maintained accurate records of customer information in the LUI/GUI system.
  • Ensure the integrity and accuracy of data related to customer requests, work orders, and departmental processes.
  • Serve as a primary point of contact for customer inquiries, ensuring timely and effective communication both via phone and face-to-face.
  • Established trustful relationships with customers through effective communication skills.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Handled escalated customer complaints and disputes in a professional manner.
  • Ensured compliance with applicable laws and regulations related to customer service activities.
  • Provided excellent customer service by responding to inquiries in a timely and efficient manner.

Assistant Manager

Mahognay Bar - Crown Sydney
Sydney
11.2022 - 10.2023
  • Enforced policies and compliance focused on increasing team productivity and strengthening operational efficiency.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supervised daily operations to ensure smooth service in a high-volume bar setting, scheduling shifts, and assigning duties.
  • Trained and mentored staff on service standards and customer engagement techniques.
  • Implemented staff schedules to ensure adequate coverage during peak hours.
  • Conducted regular staff meetings to communicate updates and reinforce team goals.
  • Resolved customer complaints promptly to enhance guest satisfaction and loyalty.
  • Managed customer service inquiries and complaints in a timely manner.

Food and Beverage Supervisor

Crystal Bar - Crown Sydney
Sydney
02.2022 - 11.2022
  • Onboarded new employees with training and created essential training materials for new employees.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.

Food and Beverage Attendant

Nobu - Crown Sydney
Sydney
05.2021 - 02.2022
  • Multitasking and prioritizing work
  • Going extra mile to provide Nobu standards of service
  • Build rapport with the guests by learn to read customer body language, tone of voice
  • Keep up to date with promotional information and up sell product
  • Communicate effectively and respectfully to guests of all levels, teammates and management team
  • Support teammates whenever possible

Barista

Starbucks
Sydney
02.2021 - 05.2021
  • Prepared and served a variety of beverages to customers daily.
  • Operated espresso machines and blenders for drink production.
  • Maintained cleanliness of workstations and equipment throughout shifts.
  • Assisted customers with menu selections and special requests.
  • Managed cash register and processed customer transactions efficiently.
  • Collaborated with team members to optimize workflow during peak hours.

Food and Beverage Attendant

Mahognay Bar - Crown Melbourne
Melbourne
10.2018 - 12.2020
  • Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
  • Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Responded quickly to customer complaints or special requests in a professional manner.
  • Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
  • Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.

Food and Beverage Attendant

InterContinental Melbourne The Rialto
Melbourne
10.2015 - 03.2020
  • Collaborated with kitchen staff to ensure timely food delivery to guests.
  • Handled cash transactions accurately and processed payments efficiently.
  • Maintained a positive attitude towards coworkers and customers at all times.
  • Provided exceptional customer service to enhance guest dining experiences.
  • Assisted in menu presentations and explained food and beverage offerings.
  • Maintained cleanliness and organization of dining areas and service stations.

Education

Graduate Diploma - Early Childhood Education

Royal Melbourne Institute of Technology
Melbourne
09.2021

Bachelor of Business -

Business and Hotel Management School
Melbourne
07.2018

Skills

  • Customer service
  • Data entry
  • Regulatory compliance
  • Customer relationship management
  • Effective communication
  • Time management
  • Problem solving
  • Call center experience
  • Documentation and reporting
  • Database management
  • Technical support

Timeline

Customer Service Officer

Gaming Machines - Crown Melbourne
10.2023 - Current

Assistant Manager

Mahognay Bar - Crown Sydney
11.2022 - 10.2023

Food and Beverage Supervisor

Crystal Bar - Crown Sydney
02.2022 - 11.2022

Food and Beverage Attendant

Nobu - Crown Sydney
05.2021 - 02.2022

Barista

Starbucks
02.2021 - 05.2021

Food and Beverage Attendant

Mahognay Bar - Crown Melbourne
10.2018 - 12.2020

Food and Beverage Attendant

InterContinental Melbourne The Rialto
10.2015 - 03.2020

Graduate Diploma - Early Childhood Education

Royal Melbourne Institute of Technology

Bachelor of Business -

Business and Hotel Management School

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Trang Nguyen