Customer-focused and adaptable professional with experience in administrative support, customer service, operations coordination. Known for strong communication skills and ability to perform well in fast-paced environments. Quick to learn new products and systems, with a positive and proactive attitude. Seeking a casual or part-time administrative, receptionist, or customer service role.
Hi, I’m
Trang Dinh
Melbourne,VIC
Summary
Overview
3
years of professional experience
Work History
Viet Uc Tour (Australia-based Travel Company)Ho Chi Minh, Viet Nam
Marketing & Operations Executive
01.2025 - 03.2026
Job overview
- Supported marketing initiatives through daily digital content and weekly online promotions to enhance brand visibility and customer engagement.
- Responded to daily online customer enquiries and coordinated with internal teams to support booking processes.
- Provided administrative support for Vietnam office operations, including documentation and cross-team coordination between Australia and Vietnam.
- Managed social media platforms, creating 3–5 posts per week and preparing marketing materials and travel program content.
- Conducted monthly market research and assisted with budgeting to support new travel offerings and operational improvements
Proskin LabHo Chi Minh, Vietnam
Sales & Marketing Assistant
02.2023 - 12.2024
Job overview
- Coordinated with vendors and suppliers, contributing to 10–15% cost savings on promotional materials
- Assisted in the creation of sales presentations tailored to individual client needs, resulting in higher closing ratios.
- Streamlined communication between sales and marketing teams for cohesive project execution.
- Created social media content and product messaging, contributing to 20% growth in engagement across platforms.
Calin ConceptHo Chi Minh, Vietnam
Sales & Marketing Assistant
05.2020 - 01.2022
Job overview
- Created 3–5 social media posts weekly to promote new arrivals and in-store campaigns.
- Responded to customer enquiries via social media, supporting online customer engagement and sales enquiries.
- Assisted in promoting monthly campaigns and product launches to increase brand visibility.
- Supported content creation for product photos and marketing materials.
- Collaborated with team to maintain consistent brand messaging across platforms.
Poke SaigonHo Chi Minh, Vietnam
Assistant Regional Manager
04.2018 - 03.2020
Job overview
- Delivered personalized customer service to 50+ customers daily, contributing to increased repeat visits.
- Assisted in preparing weekly staff schedules for 7–10 team members, improving shift coverage during peak hours.
- Supported daily cash handling and reconciliation of $2,000–$4,000 in transactions, maintaining high accuracy.
- Resolved customer concerns and supported service improvements, contributing to higher customer satisfaction.
- Coordinated with vendors and monitored inventory levels, reducing stock shortages and supporting smooth operations.
Education
University of The West of England
Bachelor of Arts from Business Management With Marketing
07.2022
University Overview
Achievements: Upper Second-Class Honours
Skills
- Customer Service & Client Relations
- Communication & Interpersonal Skills
- Administrative & Office Coordination
- Time Management & Organizational Skills
- Attention to Detail
- Problem Solving & Initiative
- Team Collaboration
- Scheduling & Calendar Management
- Executive & Administrative Support
- Multilingual: English & Vietnamese (Fluent), Korean (Conversational)
Timeline
Marketing & Operations Executive
Viet Uc Tour (Australia-based Travel Company)
01.2025 - 03.2026
Sales & Marketing Assistant
Proskin Lab
02.2023 - 12.2024
Sales & Marketing Assistant
Calin Concept
05.2020 - 01.2022
Assistant Regional Manager
Poke Saigon
04.2018 - 03.2020
University of The West of England
Bachelor of Arts from Business Management With Marketing