Overview
Work History
Education
Timeline
Generic

Trang Thu Ta

Belconnen,ACT

Overview

13
13
years of professional experience

Work History

Cafe Manager

My Cafe Manuka
09.2016 - Current
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
  • Kept cafe in full compliance with health code standards and achieved consistent scores above Number.
  • Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
  • Secured daily cash by verifying totals and making nightly deposits.
  • Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
  • Developed partnerships with nearby businesses increasing cross-promotional opportunities raising brand awareness.
  • Forecasted demand and scheduled employees effectively to handle coverage needs.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Housekeeping Supervisor

Mercure Hotel
02.2014 - 08.2016
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Increased employee performance through effective supervision and training.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Bank Teller

SEABANK HA DONG
12.2011 - 12.2013
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Reconciled cash drawer and resolved discrepancies.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Logged cashier's checks and other transactions to maintain accurate account records.

Education

Master Of Accounting - Accounting

University of Canberra
Canberra, ACT
08.2016

Timeline

Cafe Manager

My Cafe Manuka
09.2016 - Current

Housekeeping Supervisor

Mercure Hotel
02.2014 - 08.2016

Bank Teller

SEABANK HA DONG
12.2011 - 12.2013

Master Of Accounting - Accounting

University of Canberra

Similar Profiles

CREATE PROFILE
Trang Thu Ta