TRAN HANH THAO VO
Dubbo,NSW
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
19
19
years of professional experience
Work History
Restaurant Manager
SPICY DUCK RESTAURANT
09.2022 - 02.2024
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Picker Packer
Country Herbs
06.2021 - 01.2024
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Streamlined warehouse operations through efficient organization of products and inventory management.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Contributed to inventory control efforts by conducting regular audits, reconciling discrepancies, and updating system records accordingly.
- Facilitated smooth workflow between departments by communicating effectively with coworkers and supervisors on order statuses or changes.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Supervised and trained new staff in performing census.
Marketing Manager
DCORP RKEEPER
06.2009 - 06.2019
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Enhanced company reputation through successful public relations initiatives and positive media coverage.
- Led a team of marketing professionals to deliver high-quality campaigns on time and within budget.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Developed creative briefs for internal designers, ensuring alignment with overall marketing objectives and brand guidelines.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Delivered compelling presentations to stakeholders, demonstrating the value of proposed marketing initiatives in driving business results.
- Established strong relationships with media outlets through regular outreach efforts, securing valuable press coverage for company news and events.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Worked with graphic designers and writers to establish theme and tone for content.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
Marketing Executive
Unilever Food Solutions
04.2005 - 06.2011
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Executed influencer marketing strategies that led to stronger brand credibility and endorsement from trusted sources.
- Implemented robust analytics tools to monitor campaign performance and make data-driven decisions on future initiatives.
- Negotiated favorable contracts with vendors, ensuring high-quality services at lower costs.
- Launched successful product lines by collaborating with product development teams and conducting thorough market research.
- Increased customer loyalty through the development of tailored loyalty programs and personalized marketing efforts.
- Launched marketing activities for new product lines and market penetration.
- Analyzed consumer usage patterns to identify trends and target key demographics.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Completed and submitted monthly and yearly reports to support executive decision making.
Education
No Degree - Marketing
Communication And Presentation Skill Course
VIET NAM06.2008
No Degree - Marketing
MARKETING FOUNDATION COURSE
VIET NAM03.2007
Bachelor of Arts - Language Interpretation And Translation
HONG BANG INTERNATIONAL UNIVERISTY
VIET NAM05.2003
Skills
- Customer Engagement
- Operations Management
- Point of Sale (POS) system operation
- Inventory control and record keeping
- Promotions planning
- Customer loyalty
- Staff Supervision
- Problem-Solving
- Staff Management
- Interpersonal Communication
- Fluent written and spoken English and Vietnamese
- Computer skills – MS Word, Excel, Power Point and Outlook
About Me
· Effect problem-solver, well-organized, leading a team player
· Motivated and delicate to getting the job to be done.
· Effect negotiator
· Willing to learn.
· Do not care any difficulties and work very hard
· Enthusiasm, be kind with all people
· Sensitive
Timeline
Restaurant Manager
SPICY DUCK RESTAURANT
09.2022 - 02.2024
Picker Packer
Country Herbs
06.2021 - 01.2024
Marketing Manager
DCORP RKEEPER
06.2009 - 06.2019
Marketing Executive
Unilever Food Solutions
04.2005 - 06.2011
No Degree - Marketing
Communication And Presentation Skill Course
No Degree - Marketing
MARKETING FOUNDATION COURSE
Bachelor of Arts - Language Interpretation And Translation
HONG BANG INTERNATIONAL UNIVERISTY
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