Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tran Huyen Nhi Nguyen

8 Hallenstine,Footscray,VIC

Summary

Energetic and enthusiastic individual with a strong passion for community service and supporting people from all walks of life. As a young professional currently studying Community Services, I thrive in dynamic group environments, love participating in social and extracurricular activities, and bring a vibrant. My hands-on experience in hospitality and frontline roles has equipped me with empathy, adaptability, and excellent communication skills—essential qualities for engaging with individuals living with dementia and contributing meaningfully to group-based care programs.

Overview

4
4
years of professional experience

Work History

Concierge

Clayton UZ
03.2024 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Board Room Supervisor

Deloitte
02.2023 - 01.2024
  • Enhanced guest satisfaction by efficiently managing room assignments and addressing concerns promptly.
  • Delivered high-standard hospitality support for meetings and events, ensuring all needs were met with care and precision.Streamlined housekeeping processes for improved cleanliness and efficiency in room turnover times.
  • Implemented cross-training initiatives to improve staff versatility in handling diverse tasks across different departments when necessary.

Head Barista

Schmuck Bagel
04.2021 - 02.2023
  • Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
  • Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
  • Managed customer feedback and concerns with empathy, diplomacy, and good resolution.
  • Maintained detailed stock and supplies reporting to ensure smooth operations. Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.

Education

Bachelor of Community Service -

Stott's College
Melbourne
05-2027

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Multicultural Communication (English & Vietnamese)
  • Administrative & Documentation Skills
  • Problem Solving & Conflict Resolution

Languages

English
Full Professional
Vietnamese
Native or Bilingual

Timeline

Concierge

Clayton UZ
03.2024 - Current

Board Room Supervisor

Deloitte
02.2023 - 01.2024

Head Barista

Schmuck Bagel
04.2021 - 02.2023

Bachelor of Community Service -

Stott's College

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Tran Huyen Nhi Nguyen