Tran Nhat Minh Dang
Leppington,NSW
Summary
Proven leader in operations management with a track record of enhancing customer satisfaction and driving profitability at Officeworks. Skilled in logistics management and successfully implemented cost-saving initiatives significantly improving operational efficiency. I have successfully led teams to exceed profitability goals through strategic planning, effective problem-solving and successful background matching employees with roles for maximum performance.. Achieved significant project success rates through effective decision-making and effected staff development.
Recorded records at AE Moments as a forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager of Operations
AE Moments
10.2023 - Current
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Developed and maintained relationships with external vendors and suppliers.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Quick problems solving on the spot to ensure customers are satisfied
Coordinator
Officeworks
10.2022 - 11.2023
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Coached employees through day-to-day work and complex problems.
Duty Manager
Officeworks
10.2021 - 09.2022
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Solicited customer feedback to identify and improve on areas of weakness.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Retail Worker
Hills Bake House
01.2017 - 12.2021
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Barista
- Increased sales and customer satisfaction through personalized servicing.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Team Leader
Officeworks
10.2020 - 09.2021
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Ensuring the store is ready and functional for the next day
- Promoted high standards through personal example to help each member understand expected behaviours and standards.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Retail Team Member
Officeworks
10.2019 - 09.2020
- Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
- Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
- Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
- Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
- Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
- Played an integral role in the success of special events such as holiday sales or promotions, coordinating logistics alongside management teams.
- Improved store''s overall operational efficiency by taking initiative in identifying areas for improvement and suggesting actionable solutions.
- Collaborated with team members to meet daily sales goals, consistently exceeding targets throughout tenure.
- Improved store efficiency by maintaining clean and organized displays, ensuring quick location of products for customers.
- Maximized revenue during peak seasons through effective execution of promotional campaigns and strategic visual merchandising efforts.
- Participated in loss prevention efforts by monitoring customer activity and reporting suspicious behavior to management.
- Provided personalized shopping assistance to customers through active listening and tailored recommendations based on their needs.
- Maintained updated product knowledge through regular participation in trainings, enabling confident promotion of items to potential buyers.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Supported management in inventory control tasks, accurately tallying stock levels and reporting discrepancies for timely resolution.
- Contributed to increased sales through effective upselling techniques and product knowledge sharing with customers.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
Education
Bachelor of Information Technology - Cyber Security
Victoria University
Sydney, NSW11.2025
Marsden High School
West Ryde, NSW10.2020
Skills
- Logistics Management
- Decision-Making
- Customer Service
- Staff Management
- Team Leadership
- Operations Management
- Inventory Management
- Staff Development
- Problem-Solving
- Complex problems analysis
- Project Leadership
- Employee relations and conflict resolution
Certification
- First Aid and CPR
- Duke of Edinburgh International Award
- White Card
References
Name: Andrew Chung
Position: CEO
Company: AE Moments
Email: admin@aemoments.com.au
Phone: 0452 195 855
Name: Dennis Cha
Position: IT Specialist
Company: Amorepacific
Email: cjun1775@gmail.com
Phone: 0413 361 775
Name: Manoj Shah
Positon: Store Manager
Company: Officeworks
Email: shah.manoj39@gmail.com
Phone: 0433 103 581
Name: Roshan Kadariya
Position: Customer Support Specialist
Company: Tesla
Email: roshan.kadariya.9@gmail.com
Phone: 0414 004 980
Availability
Monday: 4.30 pm - 10 pm
Tuesday: 4.30 pm - 10 pm
Wednesday: 4.30 pm - 10 pm
Thursday: 4.30 pm - 10 pm
Friday: 4.30 pm - 10 pm
Saturday: 7 am - 2 pm
Sunday: 7 am - 2 pm
Timeline
Manager of Operations
AE Moments
10.2023 - Current
Coordinator
Officeworks
10.2022 - 11.2023
Duty Manager
Officeworks
10.2021 - 09.2022
Team Leader
Officeworks
10.2020 - 09.2021
Retail Team Member
Officeworks
10.2019 - 09.2020
Retail Worker
Hills Bake House
01.2017 - 12.2021
Bachelor of Information Technology - Cyber Security
Victoria University
Marsden High School
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