TRAN QUYNH TRAN DO

• Strengthen delegation skills: Delegate tasks appropriate to individual employees to provide development opportunities.
• Stocktake: Understand stocktake, including managed inventory levels, and assist with stock ordering processes.
• Dealing with guests' needs and complaints: Resolved customer complaints quickly and efficiently, while maintaining high levels of customer satisfaction.
• Labor Management: Effectively manage labor costs while maintaining compliance with organizational policies.
• Assist with the employee training process and conduct orientation sessions for new hires.
• Opened and closed store by counting cash, opening and closing cash registers and creating staff assignments.
• Maintained cleanliness of store by cleaning windows, sweeping floors and dusting product shelves.
• Worked directly with the store management team to verify the achievement of sales, retention, and quality targets.

• Provided exceptional service that reflected restaurant standards and core values.
• Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
• Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
• Maintained presence throughout meals to assist guests with additional food and beverage requests.
• Effectively multitasked within fast-paced environment.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Worked in close collaboration with team members to ensure customers received high-quality service.

• Overseeing daily operation of the outlet
• Operating POS terminal and EFTPOS
• Dealing with cash, counting and banking
• Dealing with customers/ handling complaints
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Managing kitchen and floor staff and provide assistance, as needed
• Overseeing new employees’ on board process (scheduling training and ordering uniforms)
• Monitor compliance with safety and hygiene regulations
• Gather guests’ feedback and recommend improvements to menus and service
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Extensive Cross Training in departments such as:

• Conferences and Events
• Atelier Restaurant – Waitress/ Pass Master/ Barista

• Champagne Bar – Host/Waitress
• In Room Dining
• Executives Club Lounge

Key Responsibilities:

• Provide attentive services
• Ensuring service with high efficiency
• Taking care of V.I.P conference/meetings of Executives Board

• Assists other departments if needed
• Training and assisting management with new staff to adapt to

new environment
• Implementing HACCP, WHS, and ensuring service procedures

are followed.

• Handling customers’ complaints and report issues directly to Outlet Mangers

Extensive Cross Training in departments such as:

• Cafes Opera Restaurant
• Conferences and Events
• In Room Dining
• Executives Club Lounge
• Super Club and Bars