Goenpa Goenpa
21 Coffey Road,WA
Summary
Detail-oriented individual knowledgeable in computer skills, interpersonal skills, excellent communication and organizational skills. Proficient in Computer and Numeracy Literacy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ward Clerk
Fiona Stanley Hospital
08.2022 - Current
- Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
- Streamlined administrative processes for improved efficiency in handling patient information and communication between staff members.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
Housekeeping Room Attendant
Royal Perth Hospital
03.2020 - 06.2022
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Customer Service Representative
Belmont Forum
05.2018 - 02.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
MBA - Human Resources Management
Edith Cowan University
Perth, WA02.2023
Bachelor of Science - Civil Engineering Technology
Kurukshetra University
Delhi, India08.2016
Skills
- Highly experienced in Customer service
- well developed verbal and written communication
- Interpersonal skills
- Have certificate of Basic computer skills
Accomplishments
- Best employee and hard working employee from FIONA STANLEY HOSPITAL.
Certification
- Basic computer certificate
- Master in Human resources
- Working with Children certificate
- Best Employee certificate.
- Willing to obtain any certificate for the current job.
- Have WA driving licence.
Languages
English
Professional Working
Hindi
Limited Working
Tibetan
Full Professional
References
- Mrs. Kombo Phelma, Manager, Belmont forum, kombophelma@gmail.com
- Mr. Tshering, Ward Co-worker, Royal Perth Hospital, tsheringdol710@gmail.com
Timeline
Ward Clerk
Fiona Stanley Hospital
08.2022 - Current
Housekeeping Room Attendant
Royal Perth Hospital
03.2020 - 06.2022
Customer Service Representative
Belmont Forum
05.2018 - 02.2019
MBA - Human Resources Management
Edith Cowan University
Bachelor of Science - Civil Engineering Technology
Kurukshetra University
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