Tran Tan Anh Vo
Mount Pritchard
Summary
Friendly and empathetic professional with excellent communication skills and a strong dedication to providing outstanding service and support. Skilled in understanding customer needs, resolving conflicts, and delivering effective solutions with a positive attitude. Passionate about building lasting customer relationships and driving satisfaction and loyalty. Known for a genuine interest in helping others and thriving in customer-focused environments. Quickly adapts to new products and services, ensuring accurate and efficient support. Committed to utilizing and enhancing communication and problem-solving skills to exceed customer expectations and contribute to organizational success.
Overview
1
1
year of professional experience
Work History
Mc Donalds Crew Trainer
Hannah
02.2024 - 10.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Boosted customer satisfaction ratings by implementing effective communication techniques within crew.
- Provided coaching and mentoring to employees.
Cashier
Phuong
06.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Cabramatta High School
Cabramatta10-2023
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Workplace safety
- Active listening
Accomplishments
- Vice House Captain: Elected Vice House Captain of Cabrammata High School, demonstrating strong leadership, teamwork, and organizational skills. Played a key role in coordinating school events, motivating peers, and fostering a positive and inclusive environment.
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Mc Donalds Crew Trainer
Hannah
02.2024 - 10.2024
Cashier
Phuong
06.2023 - 12.2023
High School Diploma -
Cabramatta High School
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