Tran Uyen Phuong Nguyen
Dickson,ACT
Summary
Responsible Food and Beverage Manager adhering to food, health and safety standards. Expert organizer plans customer orders, collects necessary ingredients and promptly prepares food and beverages. Friendly manager establishes strong relationships with employees and vendors. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Food and Beverage Assistant Manager
Park Hyatt Hotel Canberra
Canberra, ACT
03.2023 - Current
- Oversee outlets and room service departmental operations and staff.
- Supervising security arrangements, and garden and property maintenance.
- Assist in the recruitment, training and supervision of staff.
- Ensuring compliance with occupational health and safety regulations.
- Monitor and control departmental food, beverage, payroll and other costs.
- Develop rosters, work schedules and assignments based on business levels and demands.
- Analyse and make informed improvements to F&B service delivery and offerings utilising guest and client feedback.
- Oversee inventory management and ensure adequate stock levels. Complete the appropriate food & beverage orders.
- Promote and upsell food and beverage items to enhance the guest experience and increase revenue.
- Schedule shifts and manage associates' performance, providing feedback and coaching as needed.
- Assist in the formulation and alterations of all departmental procedures, including par stocks, use of operating equipment, repair, maintenance issues, and OH&S.
- Handle guest inquiries, complaints, and feedback in a professional and prompt manner.
- Understand and explain the department's Profit & Loss at monthly meetings.
- Assessing and reviewing customer satisfaction.
Food and Beverage Team Leader
Park Hyatt Hotel Canberra
Canberra, ACT
06.2017 - 02.2023
- Monitored daily operations of the food and beverage team, ensuring compliance with safety regulations and company standards.
- Directed training programs for new employees on proper food handling techniques, customer service protocols, and cash handling procedures.
- Provided guidance and coaching to staff members in order to develop their skillsets.
- Maintained a positive work environment by resolving conflicts among personnel in a timely manner.
Part Time Food & Beverage Attendant
Park Hyatt Canberra Hotel
Canberra
11.2016 - 06.2017
- Greeted customers in a friendly and professional manner, providing excellent customer service.
- Assisted guests with beverage selection and provided detailed descriptions of each item.
- Performed daily opening and closing duties such as counting money, cleaning glasses, restocking items.
Part time Food & Beverage Attendant
Crowne Plaza Canberra
Canberra
10.2015 - 11.2016
- Providing Food & Beverage service in hotel environment
- Working in all areas from Redsalt Restaurant, Binara One Bar, Conference and Event to Room service and Minibar.
Night Audit, Receptionist and F&B Assistant
Rex Hotel
- 12.2015
- Receptionist: check in/out guests; cashiering; make reservations; answered/transferred phone calls; take bookings through phone call; calculated commission for 3rd party website; selling minibars; wrote down daily log; do the shift report.
- Night audit: take all information need to know from Pm shift colleague; collect all paper work of the day; cashiering; do report; banking; print out arrival/check out list for tomorrow; housekeeping list; assign room for tomorrow guests; prepare everything for the morning staff; file all paper work left behind.
- F&B Assistant (working in functions/banquets/events): work in a team to help served food and beverage; clean up tables, decorations, glasses; polish cutleries; cleaning up the kitchen.
Education
Advanced Diploma of International Hotel and Resort Management -
Canberra Institute of Technology
01.2016
Skills
- Complaint resolution
- Beverage knowledge
- Operations Oversight
- Food and Beverage Operations
- Performance Improvement
- Staff Supervision
- Event Coordination
- Payroll Administration
- Teamwork and Collaboration
- Multitasking
References
- Nitin Kumar, Former Food and Beverage Director at Park Hyatt Canberra, Current Food and Beverage Director at Hyatt Regency Sydney, 0437 940 717
- Ashish Chaudhry, Food and Beverage Director at Park Hyatt Canberra, 0418 694 039
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Timeline
Food and Beverage Assistant Manager
Park Hyatt Hotel Canberra
03.2023 - Current
Food and Beverage Team Leader
Park Hyatt Hotel Canberra
06.2017 - 02.2023
Part Time Food & Beverage Attendant
Park Hyatt Canberra Hotel
11.2016 - 06.2017
Part time Food & Beverage Attendant
Crowne Plaza Canberra
10.2015 - 11.2016
Night Audit, Receptionist and F&B Assistant
Rex Hotel
- 12.2015
Advanced Diploma of International Hotel and Resort Management -
Canberra Institute of Technology
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