Travall Madlani
Hammond Park,WA
Summary
Reliable sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Sunglass Hut
07.2023 - Current
- Liaised with customers to determine needs, provide recommendations and upsell
- Organized front-end and window displays, applying merchandising standards to enhance shopping experiences
- Delivery quality, profitable sales according to an established budget
- Working part of a team to achieve sales and KPI targets
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
HR Administrator
Mosiac Community Care
08.2023 - 04.2024
- Handled employee documentation, including contracts and recruitment paperwork.
- Created reports, metrics and spreadsheets regarding finances, income and turnover rates.
- Corresponded with employees to keep up to date on personal details, financial records and sensitive information.
- Supported senior leadership by capturing big picture data for project status updates, benefits analysis and corrective action planning.
- Created reports for accounts regarding employee pay, providing information such as holiday and sick pay.
- Maintained excellent employee relationships by going the extra mile to answer questions regarding company matters.
Retail Sales Associate
Mango
06.2022 - 05.2023
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
- Worked checkout and floor sales during peak seasonal trade periods.
- Displayed outstanding personal presentation and customer service in customer-facing role.
- Used open-ended questioning to understand customer needs and recommend appropriate products.
- Used downtime to clean store floor, rearrange product displays and restock shelves.
- Accepted and processed new orders and refunds in line with company standards, fulfilling customers' needs and fostering loyalty.
- Executed reductions, price changes or transfers of slow-moving items and set up special displays to encourage purchases.
Visual Merchandising Supervisor
Nike
05.2022 - 05.2023
- Promoted new product releases and limited edition items to drive sales.
- Enhanced shop and display appearance utilising seasonal promotions and trends to drive strategy.
- Negotiated with vendors and suppliers to produce cost-friendly contracts, establishing trust and professional relationships.
- Sourced materials, props and accessories to create eye-catching and vivid visual displays, complementing store.
- Streamlined processes for updating displays on a regular basis, ensuring freshness in-store visuals at all times.
- Increased store sales through strategic product placement and effective visual merchandising techniques.
Retail Sales Associate
Smiggle
01.2022 - 05.2022
- Worked flexibly across multiple customer access points.
- Displayed merchandise at strategic locations and kept fixtures full and tidy to attract visitors and maximise sales.
- Responded to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement.
- Worked checkout and floor sales during peak seasonal trade periods.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
GCSEs -
Canons High School
A-Levels -
Canons High School
2022
Skills
- Customer service
- Problem-solving
- Customer engagement
- Teamwork
- Cash handling
- Product merchandising
- Retail sales
- Store opening and closing
- Loss prevention
- Time management
- Stocking and receiving
- Stock replenishment
- Money handling
- Product knowledge
Timeline
HR Administrator
Mosiac Community Care
08.2023 - 04.2024
Retail Sales Associate
Sunglass Hut
07.2023 - Current
Retail Sales Associate
Mango
06.2022 - 05.2023
Visual Merchandising Supervisor
Nike
05.2022 - 05.2023
Retail Sales Associate
Smiggle
01.2022 - 05.2022
A-Levels -
Canons High School
GCSEs -
Canons High School
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