Travis Abela
Sydney,NSW
Summary
Motivated office professional with a strong work ethic, a large aptitude for numbers and a proven history of success in office roles. Highly organized and detail-oriented. Excels in managing tasks, improving office efficiency, and delivering a large volume of support. Committed to contributing to a productive and dynamic work environment.
Overview
12
12
years of professional experience
Work History
Warehouse Operations/Customer Service Officer
APS Lighting & Safety
02.2023 - Current
- Responsible for overall stock management and control at APS Beresfield (incl. Cycle counts and participating in stock management meetings).
- Handle customer inquiries both over phone and by email.
- Shipping and logistics coordination, control, and documentation: goods in/out.
- Liaising with APS USA team regarding backorder and shipment status, taking notes per meeting or discussion and via teams provide all updates to APS Australia team.
- Processing customer sales orders (phone, email, fax): check pricing, and prepare documentation through ERP (SO, Invoice, Packing List).
- Processing warranty claims, returns, and credits with customers/suppliers.
- Processing stock in/out: Receiving, labelling, store, packing, dispatch. This will involve handling boxes up to 25kg.
- Liaising with freight companies: tracking, quotes, rates.
- Raising purchase orders and obtaining quotes from suppliers when needed.
- Being proactive and identifying opportunities for warehouse operation improvements.
- Maintenance of clean, organized and efficient warehouse.
- Preparation of job materials based on BOM (Bill of Materials) and calibration as needed.
- Communicate with current and potential clients via telephone, email, and online conference calls.
- Suggest products and services to clients based on their requests and needs.
- Listen to questions and concerns and respond promptly with a resolution according to company guidelines.
- Always maintain a courteous and calm manner to de-escalate stressful situations.
- Document and update customer records in NetSuite, including notes about conversations and outcomes, quotes, and activities.
- General administration and paperwork.
- Contacting and liaising with suppliers, APS sales team and stakeholders as needed.
- Adhere to company policies & and procedures including OH&S.
- Attend Mining/Agriculture expos and assist with setup of stand and liaise with visitors that come through for each show.
Warehouse Co-Worker (Casual)
Toll
10.2022 - 01.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Performed general housekeeping and cleaning tasks.
- Operated equipment and machinery safely to prevent accidents.
- Restocked items on shelves and bins to keep inventory available.
- Picking of stock (High Reach).
- Operating double deep forklift
Customer Service Specialist
Commonwealth Bank
06.2022 - 08.2022
- Answer calls and respond to emails.
- Handle customer inquiries both over phone and by email.
- Research required information using available resources.
- Manage and resolve customer complaints.
- Provide customers with product and service information.
- Enter new customer information into system.
- Update existing customer information.
- Process orders, forms and applications.
- Identify and escalate priority issues.
- Route calls to appropriate resource.
- Follow up customer calls where necessary.
- Document all call information according to standard operating procedures.
- Complete call logs.
- Produce call reports.
Warehouse Co-Worker
IKEA
02.2018 - 06.2022
- Lifted materials of varied weights on regular basis.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Recognized defective material and reported issues to management.
- Used pallet jacks to move items to and from different warehouse locations.
- Satisfied reporting requirements with timely and accurate logging of daily activities.
- Moved large and bulky items manually or with equipment such as pallet jacks or forklifts.
- Pick/Packing.
- Operating LF/HR & Counterbalance.
- Cleaning of Aisles / Warehouse area.
- Assisted in training of new employees on company policies, procedures and processes.
- Restocked items on shelves and bins to keep inventory available.
- Adhered to company policies, safety procedures, and performance standards.
- Maintained and repaired facilities, equipment, and tools.
Loan Customer Service Representative
Westpac Bank
01.2016 - 01.2018
- 1 year & a half banking experience including great customer service internal and external.
- Strong communication skills with both staff and customers
- Very high paced working environment.
- Completion and follow up of all clients needs like documentation.
- Loans Processing Centre and Business Lending Support.
- Stamping and Registration of all security documents.
- Search Clerk.
- Prepare Home Loan and Commercial settlement instructions.
- Documentation of all security documents including complex security such as Release of mortgages, guarantees, Asset Charges, Business Charges, Water Licenses, settlement documents both Consumer & Business.
- Clearance & Closures of Debt Repaid Accounts.
- 3-4 months Settlement experience due to secondment role I was placed in.
Crew Team Member
Coles Supermarket
05.2015 - 08.2015
- Swept and dusted areas periodically to maintain impeccable cleanliness.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Helped customers complete purchases, including processing payments and bagging items.
- Assisted customers by carrying packages and bags and securing purchases in vehicles.
- Answered questions and inquiries each shift regarding products, prices and availability.
- Stock Shelves
Crew Team Member
McDonald's
04.2012 - 05.2013
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed all fast food products in approved containers, cups and bags.
- Drove team success by completing assigned task quickly and accurately.
- Upheld high standards of productivity and quality in all areas of operations.
Education
Forklift License - Machine Operator
Fork Pro
Marsden Park, NSW2020
Certificate III in Business -
Train Australia Pty Ltd
Parramatta, NSW07.2016
High School Diploma -
Clancy Catholic College
Carnes Hill, NSW10.2015
Skills
- Communication
- Quality Assurance
- Time management
- Problem Solving
- Multitasking
- Customer Service
- Teamwork
- Adaptability
Timeline
Warehouse Operations/Customer Service Officer
APS Lighting & Safety
02.2023 - Current
Warehouse Co-Worker (Casual)
Toll
10.2022 - 01.2023
Customer Service Specialist
Commonwealth Bank
06.2022 - 08.2022
Warehouse Co-Worker
IKEA
02.2018 - 06.2022
Loan Customer Service Representative
Westpac Bank
01.2016 - 01.2018
Crew Team Member
Coles Supermarket
05.2015 - 08.2015
Crew Team Member
McDonald's
04.2012 - 05.2013
Forklift License - Machine Operator
Fork Pro
Certificate III in Business -
Train Australia Pty Ltd
High School Diploma -
Clancy Catholic College
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