Travis Dittmar

Provide frontline support to members by resolving a wide range of everyday banking enquiries with clarity, efficiency, and empathy. Deliver consistent service across phone, digital, and face-to-face channels while ensuring compliance with organisational standards and values.

Key responsibilities

• Assist members with standard banking services including account maintenance, payments, card management, and online banking.
• Deliver clear, supportive communication to create positive member experiences.
• Guide members through banking processes and provide accurate product information.
• Utilise problem-solving and attention to detail to ensure timely and efficient resolutions.
• Contribute to a member-first culture while maintaining confidentiality and professionalism.

Achievements

• Consistently met or exceeded service KPIs, resolving high volumes of enquiries with accuracy
• Recognised for empathetic communication and ability to simplify complex banking processes for members.
• Strengthened member satisfaction by building trust and providing reliable, solution-based support.

Guided families through the arrangement and delivery of funeral services with empathy, professionalism, and attention to detail. Oversaw all aspects of service coordination, team leadership, and logistical support to ensure meaningful and seamless experiences for bereaved families.

Key Responsibilities

• Met with families to arrange funerals tailored to specific wishes, including alternative service options.
• Conducted funeral services, leading a team of staff to deliver events with professionalism and compassion.
• Coordinated logistics such as AV and live streaming, hospitality, viewing preparations, and venue upkeep.
• Liaised with clergy, celebrants, medical professionals, cemeteries, and crematoria to ensure smooth service delivery.
• Managed administrative tasks including phone enquiries, newspaper notices, invoicing, quoting, and pre-paid arrangements.
• Undertook transfers from homes, hospitals, and aged care facilities, along with basic mortuary preparation.

Achievements

• Successfully delivered numerous funerals that reflected the unique wishes of families, receiving consistent positive feedback.
• Recognised for ability to lead staff teams with professionalism, ensuring services were carried out seamlessly under emotional and time-sensitive circumstances.
• Enhanced family experience by managing technical, logistical, and hospitality elements to a high standard.

Delivered high-quality hospitality and guest experiences across Jacobs Creek and St Hugo Brand Homes. Supported both day-to-day operations and premium events through wine tastings, restaurant service, and administrative support.

Key Responsibilities

• Hosted wine tastings and guided guests through premium wine experiences at Jacobs Creek and St Hugo.
• Performed food and beverage service duties at St Hugo Restaurant and café service at Jacobs Creek.
• Delivered hospitality services for group bookings, private functions, and corporate events.
• Assisted with order packing, restocking, and maintaining product displays.
• Provided professional front desk service including guest reception and general administration.

Achievements

• Consistently received positive guest feedback for knowledgeable, engaging, and professional service.
• Supported the successful delivery of high-profile functions and events, contributing to brand reputation.
• Recognised for adaptability in managing both premium service delivery and operational support across multiple venues.

Provision of strategic, operational and administrative support to Industry, Shareholders, and Member Clubs in various capacities across South Australia, specialising in Event Management and Promotion.

Key Responsibilities

• Race Day Operations Manager at Oakbank Racing Club - in charge of delivering the 2019 Easter Carnival.
• Team Leader at Balaklava Racing Club – providing support and advice in the leadup to 2019 and 2020 Balaklava Cup Meetings.
• Racing Operations Manager at Kangaroo Island Racing Club – Execution of preparation, event and post-event tasks for the racing seasons from 2016-2019.

Achievements

• Achieved a financial turnaround of $45,000 in net profit for Kangaroo Island Racing Club in first year of role.
• Delivered 2020 Balaklava Cup as first major SA Event in-line with COVID-19 restrictions and protocols.
• Sound leadership and engagement of staff in execution of the 2019 Oakbank Easter Carnival with significantly reduced staff numbers and restricted time.