Travis Gray
Beverly Hills,NSW
Summary
Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.
Overview
12
12
years of professional experience
Work History
Retail Store Supervisor
Bunnings Warehouse
09.2019 - Current
- Oversaw employees and store functions on daily basis
- Answered product questions and assisted customers in selection and checkout
- Secured building for closing by completing run-through of sales floor and turning on alarms
- Determined layout of store merchandise for visual appeal to consumers
- Observed and monitored store's security cameras to reduce retail crimes
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented
- Trained and oriented associates to maximize team performance
- Coordinated merchandising displays, signage and sales enablement
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Trained team members in successful strategies to meet operational and sales targets
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
- Educated staff on strategies for handling difficult customers and challenging situations
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Marked-down clearance items and relocated merchandise to proper store areas
- Trained newly hired sales team in upselling techniques
- Mentored new sales associates to contribute to store's positive culture
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening
- Engaged associates in daily operations through open communication and upbeat team meetings.
Retail Sales Associate
Kmart
04.2014 - 10.2018
- Greeted customers and helped with product questions, selections, and purchases
- Stocked merchandise, clearly labelling items, and arranging according to size or colour
- Maintained clean sales floor and straightened and faced merchandise
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Helped customers complete purchases and locate items
- Used POS system to process sales, returns, online orders, and gift card activations
- Answered questions about store policies and addressed customer concerns
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Delivery Boy
Kavanagh Pharmacy
02.2012 - 06.2016
- Delivered Medication to customer doorsteps and business offices
- Reported customer questions, issues and complaints to management
- Interpreted maps and followed written and verbal directions
- Completed on-time deliveries by choosing best and most efficient routes
- Obtained signatures for prescriptions.
Education
High School Diploma -
South Sydney High School
Maroubra, NSW09.2017
Skills
- Store Design
- Reading Comprehension
- Shrink Management
- Retail Merchandising
- People Management
- Sales Expertise
- POS Systems
- Product Display
- Sales Leadership
- Visual Merchandising
- Positive Reinforcement
- Store Maintenance
Additional Information
number 1
Timeline
Retail Store Supervisor
Bunnings Warehouse
09.2019 - Current
Retail Sales Associate
Kmart
04.2014 - 10.2018
Delivery Boy
Kavanagh Pharmacy
02.2012 - 06.2016
High School Diploma -
South Sydney High School
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