Travis Locke

• Communicated effectively with team members to deliver updates on product milestones and deadlines.
• Developed product & sales documentation to communicate upcoming features and products to internal teams.
• Provided technical support and training to internal and external sales teams.
• Analysed metrics to measure product performance.
• Collaborated with sales, marketing, and support teams to launch new products on time.
• Maintained positive vendor relations to build strong partnerships.
• Liaised with clients and their end customers to resolve warranty claims.
• Reviewed sales, customer concerns, and new opportunities to drive business strategy at monthly planning sessions.
• Liaised with clients to better understand business needs and current market landscape.

• Often conduct daily meetings prior to days start to set goals and delegate required work
• Keep track on running totals and targets as well as reporting predications to head office regularly
• Regularly conduct and delegate stock takes to maintain stock integrity
• Ensure all credits from suppliers have been collected for returned or warrantied items
• Ensure banking has been completed accurately and deposited into the safe at the end of each day
• Upskill and teach new staff members on correct operations to complete their roll
• Resolve any and all conflicts between staff members and or customers

Achievements:

• Created and implemented policies to increase accuracy and standardise processes
• Created excel worksheet to take current running totals and margins and predict ending figures accurately
• Store has successfully hit target on multiple occasions

• Ensure all scheduled bookings have required parts to complete necessary service interval each morning and that said parts are clear and easy for workshop technicians to locate
• Work with technicians to quote any additional items that might be required
• Complete daily parts orders with over 10 different suppliers
• Fulfil orders, transfers, and additional dispatch duties to insure everything is received and dispatched by EOD
• Liaise with head office purchasing team to ensure current, best-selling, and frequently used ranges are stocked
• Maintain stock integrity and conduct regular stocktakes
• Check on, stock up, and reorder bulk quantities of workshop supplies, i.e., oils, rags, cleaners, etc.
• Conduct insurance inspections, quote required parts accurately, and coordinate parts arrival ETAs with workshop service advisors

Achievements:

• Self-taught parts interpretation and workshop side of the system to efficiently complete roll
• Came into the roll with limited experience and no training or support yet completed required rolls so that there was no task missed
• Grew relationships between supplier representatives and the workshop and continue to maintain those relationships

• Assist customers with correct and current product information
• Consider the customers needs and attended use before recommending gear, parts, or accessories
• Regularly conduct stock takes to maintain stock integrity
• Excel customer’s expectations and give best possible customer service
• Maintain daily updates with suppliers for special orders and notify customers when they arrive
• Ensure certain sections meet cleanliness and display standards
• Attend daily workshop meetings prior to days start to discuss goals and budgets

• Regularly stock up inventory on floor
• Sign for deliveries and organise stock room so perishable items are used first
• Coordinate breaks out of peak times
• Maintain general cleanliness
• Continue high level of customer service and satisfaction

Achievements:

• Re-organised order system for better flow and easier understanding for inexperienced staff
• Successfully managed multiple weekend shifts with no complaints from customers or staff

• Analyse, plan, develop, and implement WAN solution to optimise an enterprise’s WAN
• Create Gantt chart to help organise and manage time
• Test and troubleshoot networking configuration on simulation software to ensure implementation on devices would go as smooth as possible

Achievements:

• Successfully completed project with a high distinction grade
• Optimised WAN to fulfill all criteria that was given
• Created thorough documentation throughout the life span of the project
• Setup network features such as Voice Over Internet Protocol (VoIP), VLANs to separate departments virtually, Access Control List (ACL) to restrict and manage certain traffic, and Virtual Private Network (VPN) to encrypting data while going to another branch