Travis Vallentine

• Lead a team of 8 fraud and scam detection managers to deliver most effective detection and prevention controls to maximise client and business protection.
• Improved team performance by providing comprehensive coaching and fostering a collaborative work environment.
• Established strong relationships with vendors, key stakeholders and operational divisions, ensuring long-term partnerships aligned to common goal of reducing fraud and scams
• Utilise existing tech and support new tech integration to optimise fraud and scam controls performance
• Maintain robust implementation controls for rule deployment and enhancement requirements within align governance framework
• Coached, mentored and develop fraud and scam detection team to maintain, enhance and optimise rule perfomance solutions catering to client experience and loss prevention

• Lead a team of 3 online digital fraud managers to improve detection and prevention capabilities
• Successfully integrate existing dynamic risk assessed fraud authentication technology to broader business units, Adviser, Business Banking, Wealth portals
• Introduction of new technology capabilities (behavioural biometrics) within existing fraud authentication and alert monitoring controls
• Fraud Advisory for all new product offerings and existing change management, along with reporting fraud analysis and technology requirements to executive leadership team
• Delivered operational efficiencies and enhanced fraud authentication controls driving a value savings in excess of $3,960,000 pa

• Successful migration of enhanced risk indicators to existing dynamic fraud detection authentication technology
• Introduction of new technology capabilities driving 68% reduction in operational false postive alerts
• Improved fraud controls alerting to additional $1.7m attempted fraud (p/a), leading to $600k+ p/a fraud loss reduction
• Improved existing fraud controls to enable increased daily transaction limit from $20k to $100k, by delivering enhanced solutions covering any increased fraud risk
• Reporting fraud analysis and technology requirements to executive leadership team for maximum online fraud detection and prevention capability
• Delivery of operational efficiencies and fraud authentication controls driving a value savings of $2,960,000 pa

• Implementation of new process efficiencies by directing further workflow automation, using existing technology
• Implementation of upgraded fraud authentication technology version with formal rollout to 3 existing business units, Personal Banking, Business Banking and Wealth portals
• Directed team to drive further fraud monitoring efficiencies that ultimately lead to reduced fraud/scam losses whilst total attempted values increased
• Coached, mentored and developed 2 direct reports to increased career progression levels

• Implemented innovative authentication solution optimizing fraud prevention strategies
• Achieved a 95% reduction in client friction through enhanced rule calibration, maintaining an unchanged fraud prevention benchmark of 89%.
• Implementation and build of first case management/workflow/reporting technology
• Automation of retail fraud report notifications utilising case management technology

Automation of workflow elements reducing individual workload by 45% across 3 separate business divisions, using workflow technology

Implementation and delivery of fraud awareness program across product and service teams

• Analyzed large amounts of data to find patterns of fraud and anomalies, to identify and prevent fraudulent activities
• Performed risk assessments to determine level of fraud risk and prioritize investigations, whilst analysing case and trend data to develop strategies for increased prevention.

• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.