Traysy Townsend
Melbourne,Australia
Summary
Hi, I’m Traysy an outgoing and dependable individual with 4+ years of experience in administrative support, including front desk and reception duties. I bring strong skills in patient communication, appointment scheduling, and maintaining confidentiality in line with privacy standards. Known for creating a welcoming environment and my excellent communication skills, I thrive in fast-paced settings and am committed to delivering exceptional service and support to both staff and patients, ensuring smooth day-to-day operations.
Overview
6
6
years of professional experience
Work History
Dental Assistant & Receptionist
Dr.Peters Knaus & Dr.Sarah Gamage Dental Surgeon
07.2018 - 12.2020
- Cleaned and sanitised dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in patients.
- Resolved patient problems and complaints.
Receptionist Administrator
Derrimut 24:7 Gym
06.2022 - 09.2023
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Answered customer and management emails.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Expedited daily office tasks such as document scanning, photocopying, and data entry to ensure smooth workflow.
Administration Assistant
Tailored Care
07.2023 - 02.2024
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Certificate II Business Legal Admin -
Chisholm Institute
Melbourne, VIC12.2020
Certificate II Business Legal Admin -
Chisholm Institute
Melbourne, VIC12.2021
Skills
- Office administration
- Customer service
- Scheduling appointments
- File organization
- Teamwork and collaboration
- Attention to detail
Timeline
Administration Assistant
Tailored Care
07.2023 - 02.2024
Receptionist Administrator
Derrimut 24:7 Gym
06.2022 - 09.2023
Dental Assistant & Receptionist
Dr.Peters Knaus & Dr.Sarah Gamage Dental Surgeon
07.2018 - 12.2020
Certificate II Business Legal Admin -
Chisholm Institute
Certificate II Business Legal Admin -
Chisholm Institute
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