Summary
Overview
Work History
Education
Skills
EMPLOYABILITY CHARACTERISTICS
Timeline
Generic

Tree Burrell

West Hobart

Summary

I am a friendly, welcoming individual with sound communication skills, and demonstrated proficiency in customer relations. I am skilled in logistics, problem-solving, and I am highly collaborative, committed to achieving positive outcomes, and collective goals. I have a track record of maintaining high service standards, and fostering and maintaining positive relationships with customers and colleagues. I am adept at rapidly acquiring skills and knowledge, and experienced in setting priorities and achievable objectives within the workplace.

Overview

27
27
years of professional experience

Work History

E-Commerce Administration and Warehouse Manager

James Byrne (Elite Outdoor Gear)
12.2017 - 06.2025
  • Managed daily warehouse operations, efficiently and effectively, with attention to detail.
  • Maintained a safe work environment by enforcing strict adherence to OHS guidelines and company policies.
  • Performed effectively in self-directed work environment, continually using initiative, managing day-to-day operations and decisions.
  • Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify activity.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Received product shipments, and entered products into inventory tracking system. Controlled and updated store inventory.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Organised products on inventory shelves in e-commerce storeroom.
  • Recorded accurate and efficient records in customer database.
  • Managed logistics to guarantee seamless shipping processes for domestic orders.
  • Reduced order processing time by redesigning layout for more effective use of space and easier access to high-demand items.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Developed proficiency in Ready To Ship and Shipstation software systems.
  • Redesigned warehouse layout to accommodate new equipment, maximise space utilisation, and optimise processes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Fostered a positive work environment, promoting teamwork and open communication among staff members.
  • Handled customer service by dealing with complaints, organising stock and answering customer questions.
  • Collaborated closely with sales department to address any issues related to product availability or shipment delays.
  • Mentored new employees in company procedures, and best practices to ensure consistent performance standards across the team.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.
  • Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company websites and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritise customer needs.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Streamlined returns process, reducing wait times and improving customer experience.
  • Utilised CRM software, Xero, Helpscout, Monday.com, for accurate record-keeping and easy access to pertinent client information.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding standard services.
  • Maintained detailed records of customer interactions, tracking concerns and resolutions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Increased repeat business by personalising customer interactions and remembering client preferences.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved accounting, service and delivery concerns.
  • Collected returned items to return to correct shelf locations.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Led transition to paperless inventory system, significantly reducing errors and improving data accuracy.
  • Added new products to websites regularly. Updated existing products on websites as required.
  • Fostered culture of continuous improvement by encouraging feedback and suggestions from all team members.

Pathology Collector

St.John of God Pathology and Clinical Labs
04.2015 - 09.2020
  • Contributed to a positive work environment through strong teamwork, effective communication, and consistent professionalism under pressure.
  • Educated patients on proper specimen collection techniques, ensuring optimal sample integrity and accurate test results.
  • Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
  • Helped large volumes of patients every day, by offering a positive attitude and focus on patient satisfaction.
  • Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organisation.
  • Enhanced patient comfort by efficiently managing the specimen collection process.
  • Handled incoming phone calls and answered questions from callers.
  • Addressed patient complaints and mitigated dissatisfaction by employing timely and appropriate solutions.
  • Established and maintained standard office procedures to achieve an smooth running clinic.
  • Exceeded patient satisfaction goals by consistently providing exceptional service during often stressful medical procedures.
  • Facilitated seamless transition between different stages of testing by properly labelling, storing, and transporting collected specimens according to established guidelines.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Maintained a sterile and organised workspace to ensure proper infection control measures were met.
  • Guaranteed patient privacy by adhering to the National Privacy Principles in the Commonwealth Privacy Act and Victorian Privacy Laws, throughout all aspects of pathology services provided.
  • Venipuncture technique perfected over time, resulting in minimal discomfort for patients during blood draws.
  • Collaborated with interdisciplinary healthcare teams to address patient needs during the specimen collection process.
  • Demonstrated excellent interpersonal skills while interacting with diverse patient populations, fostering trust and rapport during sensitive medical procedures.
  • Assisted with training of new pathology collectors.
  • Advanced knowledge about various specimen collection methods, ensuring the correct technique was employed for each patient''s unique needs.
  • Achieved accurate and timely test results by meticulously following standard operating procedures for specimen collection and handling.
  • Strengthened relationships between laboratory personnel and other healthcare providers by maintaining open lines of communication regarding patient care concerns related to pathology services.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of phlebotomy and specimen collection.
  • Assisted in maintaining adequate inventory levels of supplies needed for efficient pathology operations.
  • Improved the overall efficiency of the pathology department by effectively prioritising specimen collections based on urgency and clinical relevance.
  • Followed safety protocols while handling hazardous materials.
  • Collected blood samples with focus on accuracy and adherence to aseptic techniques.
  • Adhered to OHS guidelines, and maintained a safe work environment free of unnecessary hazards to protect staff and testing results.
  • Ensured all aspects of Workplace Health and Safety were followed, providing a safe environment for staff, patients, and visitors.
  • Kept supplies organised and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
  • Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.

Lab Prac (undertaken in class)

09.2014 - 04.2015
  • Role play, Data entry, Microbiology, Lab work, Infectious Control, ECGs, Specimen Collection other than Blood, Blood Collection

Early Childhood Educator

University of New England, UNE
04.1998 - 05.2002
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Boosted children''s social skills development through group projects and collaborative games.
  • Sanitised toys and play equipment each day to maintain safety and cleanliness.
  • Communicated with parents and other staff about student progress.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
  • Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
  • Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Contributed to staff meetings and professional learning communities, sharing insights and strategies for continuous improvement of teaching practices.
  • Enhanced student learning by incorporating hands-on activities and real-world examples in lesson plans.
  • Collaborated with colleagues on curriculum development, sharing best practices to improve overall instruction quality across the school.
  • Mentored new educators, providing guidance on effective teaching approaches and classroom management techniques.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
  • Implemented evidence-based behaviour management systems to maintain a positive atmosphere conducive to learning for all students.
  • Promoted physical health by incorporating movement breaks and outdoor play opportunities into each day''s schedule.
  • Developed comprehensive assessments to measure student progress effectively and adjust teaching methods accordingly.
  • Improved literacy rates by implementing targeted reading interventions and guided reading sessions.
  • Implemented technology in classroom for educational purposes, enriching learning experience.
  • Improved classroom behavior by establishing and consistently applying clear rules and expectations.
  • Adapted teaching methods and materials to meet diverse needs of children, ensuring inclusive learning experience.
  • Encouraged children's independence and self-help skills through daily routines and activities.
  • Facilitated small group activities to encourage collaboration and social skills among children.
  • Fostered safe and nurturing classroom environment, allowing children to explore and learn confidently.
  • Supported children's physical development with daily outdoor play and fine motor skills activities, enhancing their physical health and coordination.
  • Enhanced children's emotional and social development by implementing interactive and inclusive classroom activities.
  • Developed and executed age-appropriate curriculum, fostering love for learning in young children.
  • Maintained ongoing communication with parents about children's achievements and areas for improvement, building strong family-teacher relationships.
  • Provided emotional support and guidance to children, fostering sense of security and belonging.
  • Promoted language development skills through storytelling and open-ended questions, increasing students' vocabulary and comprehension abilities.
  • Enhanced children's understanding of cultural diversity through multicultural lessons and activities.
  • Assessed children's learning and development through observation and documentation, informing instructional strategies.
  • Led professional development workshops for staff, sharing best practices in early childhood education.
  • Integrated children with special needs into classroom, promoting empathy and understanding among peers.
  • Conducted regular parent-teacher conferences to discuss children's progress and address any concerns, strengthening family-school communication.
  • Collaborated with colleagues to share teaching strategies and resources, improving overall teaching quality.
  • Established positive relationships with students and families.
  • Created safe and nurturing learning environment for preschoolers.
  • Modeled positive behaviour and communication skills for students.
  • Monitored classroom to verify safe and secure environment.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Guided students to develop social, emotional and physical skills.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Supported students in developing self-esteem and self-confidence.
  • Developed innovative activities to engage young children in learning process.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Developed and implemented behaviour management plans.
  • Incorporated music, art and literature into curriculum.
  • Assessed student progress and provided feedback on educational development.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behaviour.
  • Encouraged use of technology to support student learning.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.

Education

Certificate III - Pathology

The Gordon
04.2015

Diploma - Frontline Management

UNE Partnerships Pty Ltd
04.2002

Certificate IV - Frontline Management

UNE Partnerships Pty Ltd
12.2001

Bachelor - Early Childhood Education

University of Tasmania
03.1998

Skills

  • Teamwork and collaboration
  • Attention to detail, and multitasking abilities
  • Calm and professional under pressure
  • Reliability
  • Organisational skills and time management abilities
  • Effective communication and interpersonal skills
  • Adaptability and flexibility

EMPLOYABILITY CHARACTERISTICS

  • Ability to easily build rapport, excellent communication skills.
  • Friendly, patient and professional disposition.
  • Ability to work efficiently and effectively, both, independently, and with colleagues.
  • Motivated, fast learner, and well organized.
  • Dependable, honest, and trustworthy.

Timeline

E-Commerce Administration and Warehouse Manager

James Byrne (Elite Outdoor Gear)
12.2017 - 06.2025

Pathology Collector

St.John of God Pathology and Clinical Labs
04.2015 - 09.2020

Lab Prac (undertaken in class)

09.2014 - 04.2015

Early Childhood Educator

University of New England, UNE
04.1998 - 05.2002

Diploma - Frontline Management

UNE Partnerships Pty Ltd

Certificate IV - Frontline Management

UNE Partnerships Pty Ltd

Bachelor - Early Childhood Education

University of Tasmania

Certificate III - Pathology

The Gordon

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