Treechada Chaweewat
Sydney,NSW
Summary
Passionate Customer Service and Administration professional with extensive experience providing administrative and customer support across a variety of industries. Known for strong ability to resolve problems, improve customer satisfaction and drive overall operational improvements. Adaptable and highly-attentive leader able to bring out the best in team members. Extensive experience in coaching and mentoring new staff members ensuring smooth transitions into the workplace. Adapt at developing strategies, setting goals, and obtaining team feedback. Excellent communication and interpersonal skills, with the ability to develop strong and trusted relationships with colleagues, clients and stakeholders at all levels of an organisation.
Overview
20
20
years of professional experience
Work History
Sales Support Coordinator
Wyndham Destinations
Sydney, NSW
05.2023 - Current
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Prepared and presented sales reports and customer profiles to upper management.
- Prepared detailed documents and reports in adherence administrative processes.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Managed invoicing and payment processing operations.
Office Co-ordinator / Administration
FDM Group
Sydney, NSW
05.2022 - 04.2023
- Provide a comprehensive and efficient service that promotes the FDM brand
- Play a primary role in maintaining the facility, interacting with suppliers and contractors to ensure that a clean, safe, secure and well maintained office
- Manage health & safety requirements
- Reception and general office duties with assisting team with training administration, manage staff passes, monitoring and managing IT assets
- Provide support to the booking of staff and consultant travel arrangements, requirements
- Provide service excellence, whether it is greeting clients, providing refreshments or liaising with contractors with mature and enthusiastic approach, a willingness to learn
- Answering the phone, screening and directing calls
- Coordinate stationery orders and the provision of general office supplies.
Sales Administration Co-ordinator
Wyndham Destinations
Sydney, NSW
05.2017 - 06.2020
- Built relationships with customers to establish long-term business growth, resolved problems with high-profile customers to maintain relationships
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Planned and set up meetings
- Worked closely with others to ensure timely invoicing and accounts receivables
- Prepared daily Sales reports to assist business leaders with key decision making and accurate information
- Supervised and guided new employees on daily basis tasks and responded quickly to questions, which improved understanding of job responsibilities
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse Prepared sales contracts
Cafe Manager / Front of House employees
GG Espresso
Sydney, NSW
08.2009 - 12.2015
- Ensured exceptional guest experiences through attentive service
- Assisted wait staff with timely food delivery and guest requests
- Set up advertising signs and displays on shelves, counters and tables
- Greeted customers and answered any questions
- Developed and maintained positive customer relations and coordinated with team members to ensure requests and questions were handled appropriately
- Ensured confidential budget reports remained up-to-date
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations
- Built, managed and coached in-sourced and out-sourced team, implementing training programs to improve efficiency and productivity
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Assisted customers with special services, account updates and promotional options Prepared and submitted end-of-shift reports
Co-Producer TV Commercial Production
Freelance - Thailand
Bangkok, Thailand
01.2004 - 06.2007
- Planned video shoots in studio by managing production
- Presented production ideas and determined creative scenarios for production and delivery
- Coordinated production schedules and activities for shows for television network
- Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management
- Monitored social media and online sources for industry trends
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciliation of operating budget.
Education
Diploma in Tourism Management -
Bridge Business College Sydney
01.2012
Diploma in Business Management -
Bridge Business College Sydney
01.2010
Bachelor in Education (Major in Photography) -
Burapha University Thailand
01.2004
Skills
- Database Entry
- Travel Coordination
- Administrative Support
- Event Coordination
- Operations Management
- Office Administration
- Office Supply Management
- Pre-sales support
- Product and service sales
- Stocking and replenishing
- Scheduling
- Dependable and Responsible
References
Available on request.
Accomplishments
- Administration of the year 2023
Languages
English
Professional
Thai
Professional
Timeline
Sales Support Coordinator
Wyndham Destinations
05.2023 - Current
Office Co-ordinator / Administration
FDM Group
05.2022 - 04.2023
Sales Administration Co-ordinator
Wyndham Destinations
05.2017 - 06.2020
Cafe Manager / Front of House employees
GG Espresso
08.2009 - 12.2015
Co-Producer TV Commercial Production
Freelance - Thailand
01.2004 - 06.2007
Diploma in Tourism Management -
Bridge Business College Sydney
Diploma in Business Management -
Bridge Business College Sydney
Bachelor in Education (Major in Photography) -
Burapha University Thailand
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