Treena Parker
Summary
Driven Operations Manager with a proven track record at Everything Marine Australia, enhancing customer satisfaction and increasing profit through strategic negotiations and efficient project management. Specializes in marine accessories and parts, showcasing exceptional customer service and organizational skills. Achieved a significant increase in sales revenue by fostering strong client relationships and innovative merchandising.
Overview
9
9
years of professional experience
Work History
Operations Manager
Everything Marine Australia
Coomera, QLD
03.2020 - Current
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly to help nurture relationships
- Manage purchasing, sales and invoices for customer account operations efficiently.
- Developed and maintained relationships with suppliers, negotiated price and service with customers and suppliers to decrease expenses and increase profit.
- Research wide range of specialised products and parts to assist completion of time sensitive jobs.
- Liaise with customers and trades to organize boat bookings and ensure all tasks are completed within the limited time boats are on the hardstand.
- Project manage marina bookings and jobs for a wide range of vessels.
- Assistant to General manager to ensure smooth day to day running of the business.
- Specialised all rope work and splicing for rigging department and customers.
Senior Sales Manager
Marine Trade Supplies
Coomera, QLD
04.2019 - 03.2020
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
- Increase sales and profitability by new and fresh displays focusing on new products.
- Specialising in sourcing non stocked and sometimes obscure boat parts for customer orders.
- Ropes sales and splicing.
Chandlery Sales and Administration
Deegan Marine
Ulverstone, TAS
11.2015 - 04.2019
- Manage chandlery sales, identifying customers needs.
- purchasing of all stock needed to maintain a well stocked shop.
- Receive, unpack and enter all stock invoices for Chandlery showroom and also for all Workshop stock.
- Organise annual Boat Show specials and redesign the show room merchandise and signage for the special event.
- Generate monthly specials and stock rotation with constant refreshed displays show casing new and special products
Skills
- Friendly, honest and reliable
- Exceptional Customer service
- Planning and great organisation skills
- Extensive knowledge of Marine accessories and parts
- Purchasing and procurement
- Merchandising and Display Creation
Timeline
Operations Manager
Everything Marine Australia
03.2020 - Current
Senior Sales Manager
Marine Trade Supplies
04.2019 - 03.2020
Chandlery Sales and Administration
Deegan Marine
11.2015 - 04.2019