TRENT Armstrong
Hobart,TAS
Summary
Results-driven Store Manager with a strong focus on team development, customer satisfaction, and strategic planning. Proven track record in inventory management and financial reporting, driving operational excellence and enhancing store performance.
Overview
19
19
years of professional experience
Work History
Store Manager
Nutrition Warehouse
Hobart, Tasmania
04.2021 - Current
- Managed daily store operations and ensured compliance with company policies.
- Supervised team members and provided training on customer service standards.
- Coordinated inventory management and maintained optimal stock levels.
- Developed store merchandising strategies to enhance product visibility.
- Implemented loss prevention strategies to minimize shrinkage and theft risks.
- Conducted performance evaluations and facilitated staff development initiatives.
- Oversaw cash management processes and ensured accurate financial reporting.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Engaged with customers to resolve complaints and improve overall satisfaction.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Monitored inventory levels and placed orders to restock shelves.
- Ensured compliance with safety regulations and company policies.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Certified Personal Fitness Trainer
Myself
Hobart, Tasmania
04.2012 - 01.2020
- Designed personalized fitness programs for diverse client needs.
- Conducted fitness assessments to evaluate client progress and goals.
- Instructed clients on proper exercise techniques and safety protocols.
- Developed nutrition plans to complement fitness regimens effectively.
- Organized group fitness classes for various skill levels and interests.
- Maintained accurate client records and progress tracking systems.
- Collaborated with other health professionals to enhance client wellness strategies.
- Communicated with clients to determine goals and performed client assessments.
- Assisted clients with developing reasonable diets and nutritional guidelines.
- Created positive relationships with clients through effective communication skills.
- Assisted in creating a safe environment by providing equipment orientations and enforcing gym policies.
- Demonstrated stretching techniques to improve circulation and reduce risk of injury.
Assistant Manager
Sports-co
rosny, Tasmania
02.2007 - 03.2009
- Assisted in managing daily customer service operations and team schedules.
- Resolved customer inquiries and complaints effectively and efficiently.
- Monitored team performance and provided constructive feedback regularly.
- Implemented process improvements to enhance service delivery efficiency.
- Maintained accurate records of customer interactions and transactions.
Education
Graduate Certificate - Fitness And Nutiriton
Fitness Insitute
Hobart, TAS01-2012
Skills
- Inventory management
- Customer service
- Visual merchandising
- Loss prevention
- Financial reporting
- Team building
- Cash handling
- Employee training
- Performance evaluation
- Process improvement
- Problem solving
- Time management
- Strategic planning
- Effective communication
Accomplishments
- Store manager of the year 2024-2025
References
References available upon request.
Timeline
Store Manager
Nutrition Warehouse
04.2021 - Current
Certified Personal Fitness Trainer
Myself
04.2012 - 01.2020
Assistant Manager
Sports-co
02.2007 - 03.2009
Graduate Certificate - Fitness And Nutiriton
Fitness Insitute