Trent Cassidy
Porepunkah,Victoria
Summary
My name is Trent Ethan Cassidy. I have been working since the age of 13 in a range of different jobs from customer service to construction. I'm dedicated to making sure I complete the task at hand to my employers satisfaction as I'm very passionate about doing the best work I can do. When I'm not working I enjoy the outdoors, spending time with my multiple different pets, playing video games in my spare time and meeting new people. I am very sociable and out going and not afraid to strike up a conversation allowing me to communicate and connect with my peers.
Overview
9
9
years of professional experience
Work History
Client Liaison Officer
headspace Albury Wodonga and Wangaratta
Wangaratta, Vic
08.2023 - Current
- Monitored emails and phone calls and responded in a timely manner
- Planned and attended multiple events, representing headspace and the current event focus/theme
- Recording client interactions, ensuring case notes are true and accurate
- Assessed customer requirements in order to determine appropriate solutions.
- Provided customer service to clients, including responding to inquiries and resolving complaints.
- Advised management on best practices when dealing with customer relations matters.
- Developed promotional materials such as brochures, flyers, and newsletters for distribution among target audiences.
- Created promotional materials to increase awareness of services offered by the organization.
- Coordinated with other departments to ensure timely delivery of services to clients.
- Participated in training sessions designed to enhance knowledge of client liaison procedures.
- Maintained accurate records of all communications with clients for future reference.
- Handled incoming calls from customers seeking assistance or information about products or services.
- Identified opportunities for improvement in processes related to client liaison services.
- Built and maintained corporate image, brand and identity.
- Developed and maintained company corporate image and identity using logos and signage.
Front End Cashier
Woolworths
Bright, Victoria
04.2022 - 10.2023
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Kept register terminal area and store clean and orderly.
- Packed and bagged products according to customer preferences.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Organized register supplies in front end and storage areas.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register, processing payments of cash, checks, credit cards and gift cards.
- Delivered exceptional customer service with friendly, helpful attitude to promote repeat business.
- Assisted with cleaning and organizing front end and returning shopping carts to corral.
Outdoor Education Instructor
Ovens Valley Homestead
Ovens , Vic
01.2023 - 08.2023
- Organized and facilitated outdoor education activities for groups of up to 25 students.
- Instructed students in the fundamentals of camping, hiking, rock climbing, backpacking, canoeing, kayaking, and other related activities.
- Encouraged constructive feedback from students on their experience with the program.
- Managed supplies inventory ensuring all necessary items were available prior to start of each session.
- Demonstrated appropriate safety measures during all outdoor activities.
- Performed general maintenance tasks on outdoor equipment used during activities.
- Monitored weather conditions and adjusted course itineraries accordingly.
- Ensured compliance with local regulations regarding health and safety standards.
- Coordinated with team members to ensure quality instruction was provided at all times.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Conferred with management to discuss and resolve participant complaints.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
Cloud9 Escape Rooms
Shannon Boyce
Bright, Vic
10.2022 - 12.2022
- Monitored, reset and performed maintenance on each individual room
- Taking bookings and informing customers on information about their experience
- Count and managed till balances.
- Ordered stock through providers.
- Helped prepare stages, move props and break down stages to support smooth productions.
- Studied and rehearsed roles from scripts to interpret, learn and memorize lines.
- Performed humorous and serious interpretations of emotions, actions and situations with body movements and facial expressions.
- Impersonated mannerisms and voices of others and contorted face to amuse audiences.
- Portrayed and interpreted roles with speech, gestures and body movements to entertain and inform audiences.
Waiter
Alpine Pub
Bright, Vic
05.2021 - 11.2022
- Stocked server areas with supplies before, during and after shifts.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Calculated charges, issued table checks, and collected payments from customers.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
- Transported dirty tableware from dining room to dishwashing area for proper cleaning.
- Suggested additional items to customers to increase restaurant sales.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Cleared table and bussed dishes to allow for quick setups.
Painter
Abel Painting
Porepunkah, Victoria
03.2021 - 06.2021
- Readied surfaces and surrounding areas for painting using sandpaper, tape and other materials.
- Coordinated and completed ongoing routine painting of exterior and interior of properties.
- Prepared sheetrock, metal and wood surfaces for painting.
- Maintained thorough inventory of paint equipment and supplies by checking product levels daily.
- Mixed paints and solutions and monitored consistencies.
- Prepared surfaces for remodeling in residential and commercial properties.
- Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
- Cleaned and smoothed all surfaces prior to painting.
- Used power and hand tools safely and effectively.
- Chose correct brushes and materials for jobs and purchased from vendors.
- Performed repairs to defects in walls by patching holes and scrapes prior at project start.
Plasterer
Matt Clarke Plastering
Porepunkah, Victoria
07.2020 - 02.2021
- Prepared materials and work area according to design and specification documents.
- Protected structures or surfaces near work areas to avoid damage or excess debris.
- Operated power and hand sanders to prepare surfaces for pasting.
- Mixed mortar by operating mixing drills and other tools.
- Mixed substances or compounds needed for each task.
- Used hammers and masonry saws to construct, repair and demolish concrete walls and bases.
Pine Plantion
Steve Knowland
Porepunkah, Victoria
06.2020 - 09.2020
- Removed brush from the areas where trees were being prepped for harvesting.
- Checked, cleaned and maintained chainsaws and other equipment each day to ensure working order.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Kitchen Hand
Rail Trail Cafe
Porepunkah, Victoria
09.2015 - 03.2020
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Moved food and supply items from delivery trucks to storage by unloading and organizing.
- Maintained order and cleanliness of work areas to conform with health codes.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
- Cleaned utensils, dishes and glasses for customer use.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Education
Year 11 VCAL -
Bright P-12 College
Bright, VIC09.2019
Certificate III in Hospitality -
Tafe
Tafe Vic08.2019
Cert IV in Alcohol And Other Drugs - Youth Work AOD
Train Smart
Western AustraliaSkills
Effective communication with distressed and non distressed customers
Flexible with working in diverse scenarios and groups
Dedicated and hard working to finish a job to the required standards
Understanding of IT and medium level computer skills
Timeline
Client Liaison Officer
headspace Albury Wodonga and Wangaratta
08.2023 - Current
Outdoor Education Instructor
Ovens Valley Homestead
01.2023 - 08.2023
Cloud9 Escape Rooms
Shannon Boyce
10.2022 - 12.2022
Front End Cashier
Woolworths
04.2022 - 10.2023
Waiter
Alpine Pub
05.2021 - 11.2022
Painter
Abel Painting
03.2021 - 06.2021
Plasterer
Matt Clarke Plastering
07.2020 - 02.2021
Pine Plantion
Steve Knowland
06.2020 - 09.2020
Kitchen Hand
Rail Trail Cafe
09.2015 - 03.2020
Year 11 VCAL -
Bright P-12 College
Certificate III in Hospitality -
Tafe
Cert IV in Alcohol And Other Drugs - Youth Work AOD
Train Smart
Similar Profiles
Katrina McAuliffeKatrina McAuliffe
Level 3 Senior Occupational Therapist at Albury Hospital - Albury Wodonga HealthLevel 3 Senior Occupational Therapist at Albury Hospital - Albury Wodonga Health
Leanne WebbLeanne Webb
Nurse at Albury Wodonga HealthNurse at Albury Wodonga Health
Kenji VillasanKenji Villasan
Mental Health Nurse- ACIS (CATT) at Albury Wodonga HealthMental Health Nurse- ACIS (CATT) at Albury Wodonga Health