Summary
Work History
Education
Skills
Professional References
Timeline
Generic

Trent Castle

Munruben

Summary

Experienced professional with a strong background in customer service, security, and surveillance operations. Proven track record of ensuring safety, compliance, and delivering exceptional service in dynamic environments. Skilled in managing sensitive information, investigating risks, and collaborating with government agencies and stakeholders. Adept at fostering positive customer experiences, maintaining operational safety, and promoting organizational values. Seeking to leverage expertise to contribute to a progressive and secure workplace.

Work History

Porter

Queensland Rail
- Current
  • Support the delivery of customer service initiatives within Queensland Rail
  • Attend to customer requirements by providing a high standard of customer service in a prompt, accurate and efficient manner
  • Perform customer service duties at various station locations within the city train network including assisting station staff, working at unplanned and planned closures and special events
  • Promote and encourage our customers to regularly use Queensland Rail services
  • Assist in the provision of a safe environment for customers and staff
  • Fatigue management

Surveillance Operator

The Star Entertainment
02.2022 - 11.2024
  • Assisted law enforcement agencies in investigations related to casino activities, providing essential information and support when needed.
  • Ensured compliance with regulatory requirements by maintaining thorough documentation and accurate reporting procedures.
  • Reviewed incidents thoroughly, analyzing available footage to determine root causes and implement preventive measures moving forward.
  • Collaborated with other departments for optimal information sharing, resulting in improved overall casino safety.
  • Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
  • Provided ad-hoc leadership and training for both new and current team members.

Safety & Security Officer

The Star Entertainment
03.2013 - 02.2022
  • Provided ad-hoc leadership and training for new and current team members.
  • Liaised with government agencies to provide continue regulatory and legislative support.
  • Communicated effectively with employees at all levels regarding safety expectations and performance standards, fostering a culture of accountability.
  • Investigated incidents thoroughly, providing detailed reports and recommendations for corrective actions.
  • Coordinated with first responders during emergencies or drills, facilitating smooth evacuations or responses when necessary.
  • Collaborated with management to develop and enforce safety policies and procedures, ensuring compliance with regulations.

Education

Health and Safety Representative Training Course - Health And Saftey

Fire & Safety Australia

Bachelor of Interactive Entertainment - Game Design

Qantm College Australia
12-2012

Certificate II Security Operations - Security Guard (Unarmed), Crowd Controller

SDS Security Training
06-2012

Skills

  • Customer service
  • Hazard identification
  • Strong work ethic
  • Public safety
  • Problem-solving
  • Surveillance systems
  • Investigation techniques
  • Access control management
  • CCTV operation
  • Alarm systems
  • Incident management

Professional References

  • Christopher Valentine, Surveillance Duty Manager, The Star Entertainment, 0466 968 249
  • Douglas Walker, Protections Officer, Queensland Rail, 0435 745 743

Timeline

Surveillance Operator

The Star Entertainment
02.2022 - 11.2024

Safety & Security Officer

The Star Entertainment
03.2013 - 02.2022

Porter

Queensland Rail
- Current

Health and Safety Representative Training Course - Health And Saftey

Fire & Safety Australia

Bachelor of Interactive Entertainment - Game Design

Qantm College Australia

Certificate II Security Operations - Security Guard (Unarmed), Crowd Controller

SDS Security Training

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Trent Castle