Trent Cooper
Sydney,NSW
Summary
Proven leader in customer service and team development, I excelled at IKEA by enhancing customer loyalty and resolving high-stress situations with empathy and efficiency. Skilled in active listening and critical thinking, I boosted team performance and service quality, ensuring customer satisfaction and operational excellence. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
IKEA
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Crew Manager
McDonald's
07.2018 - 11.2022
- Implemented quality control measures to ensure consistent delivery of high-quality products or services from the crew members under my supervision.
- Evaluated and adjusted team priorities in response to changing business needs, ensuring all essential tasks were completed promptly and efficiently.
- Enhanced team performance with regular training sessions and evaluations.
- Mentored new crew members, ensuring their smooth integration into the team and accelerating their learning process.
- Accomplished Multiple tasks within established timeframes
Education
High School Diploma -
Marist College Kogarah
Sydney, NSWSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Call Management
- Team Development
Timeline
Customer Service Representative
IKEA
11.2022 - Current
Crew Manager
McDonald's
07.2018 - 11.2022
High School Diploma -
Marist College Kogarah
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