Hi, I’m
Trent Demczyszyn
Yass,Australia
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
2
years of professional experience
Work History
Yass Sounders Club
Restaurant Waiter
01.2024 - Current
Job overview
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Yass News Agency
Front Counter Customer Service Representative
11.2023 - 06.2024
Job overview
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Assisted with order fulfillment during peak hours, working alongside colleagues to ensure prompt service delivery for customers.
- Contributed to achieving sales targets by actively promoting special offers and discounts available to customers.
- Offered basic technical support for clients on wide range of company products.
- Handled telephone inquiries professionally and courteously, providing accurate information to callers.
- Built strong relationships with regular customers by delivering personalized service that exceeded expectations.
MacDonalds
Fast Food Worker
01.2023 - 04.2023
Job overview
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Education
Gold Creek SchoolNicholls, ACT
Year 10
12.2023
Skills
Bar terminology
References
Yass Soldiers Club
General Manager Robert P. +61 421 707 266
Yass News Agency
General Supervisor Kayla D. +61 423 788 389
Yass Soldiers Club
2nd In Charge Annabelle W.
Pickles Auctions
Industrial Executive Mitch L. +61 466 796 468
Timeline
Restaurant Waiter
Yass Sounders Club
01.2024 - Current
Front Counter Customer Service Representative
Yass News Agency
11.2023 - 06.2024
Fast Food Worker
MacDonalds
01.2023 - 04.2023
Gold Creek School
Year 10
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