TRENT FERNANDES
Hurstville,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Usher
International Covention Centre
01.2021
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions
- Handled emergency situations calmly, following established protocols to ensure patron safety
- Supported box office staff by distributing tickets and programs as needed, streamlining entry processes for patrons
Customer Service Representative
Datacomm
01.2020
- Answered calls for the ATO, redirect people to other sections, give linking codes for myGov website
- Other CSR duties aswell.
Librarian Assistant
St. Clair Primary School
01.2016
- Worked in a small team, and individually, organising/stocking shelves, scanning stock, displays, cleaning and processing transactions.
Assitant Courier
Classic Linen
01.2012
- Worked as driver off-sider dispatching linen products from warehouse to customers
- The role involved also working in the warehouse preparing stock for dispatch.
Customer Service Representative
WooliesX - Woolworths Group
03.2023 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Assistant
EB Games
01.2022 - 02.2023
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Retail Assistant
UNIQLO
01.2021 - 02.2022
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
Aircraft Cleaner
Cabin Services Australia
02.2018 - 07.2019
- Cleans the interior and exterior of aircraft by following the requirements of the Federal Aviation Administration and complete duties like preparing cleaning products, discharging waste, performing cleaning by hand or tools, and disinfecting restrooms.
Process/Production Worker/Factory hand/Cleaning
Sunshine Laundry
01.2016 - 01.2018
- Worked in a fast-paced environment; Responsible for processing and packing orders for customers
- Cleaning of machinery and factory floor.
Education
Certificate III in Business -
Alfie
01.2021
Certificate III in Retail -
Acacia Education
Punchbowl, NSW01.2016
Certificate IV in Game Art -
TAFE
Mount Druitt, NSW01.2014
Year 11 -
Colyton High School
Colyton, NSW01.2013
Skills
- Loss Prevention Training
- POS Inventory System Operation
- Account Updating
- Information Security
- Processing Payments
- Visual Merchandising
- Product Merchandising
- Cash Handling
- Cash Register Operation
- Sales Expertise
- Stock Management
communication skills
English, Portuguese, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Outlook
attributes hobbies
- Energetic and outgoing
- Intelligent and enjoy learning new things
- Love computer games/ computer programming, fixing electronics, sports and motor racing.
references
- Gavin Furniss, Store manager, EB Games, Hurstville 2220, Sydney, NSW, 0426600293, Gavin.Furniss77@gmail.com
- Vanessa Diaz Gonzalez, Assistant store manager, EB Games, Hurstville 2220, Sydney, NSW, 0416016616, vanessa11999@yahoo.com
- Ka Chun Cheng, Retail assistant, UNIQLO, Hurstville 2220, Sydney, NSW, 0424357861, romecheng1111@yahoo.com.hk
Timeline
Customer Service Representative
WooliesX - Woolworths Group
03.2023 - 09.2023
Sales Assistant
EB Games
01.2022 - 02.2023
Usher
International Covention Centre
01.2021
Retail Assistant
UNIQLO
01.2021 - 02.2022
Customer Service Representative
Datacomm
01.2020
Aircraft Cleaner
Cabin Services Australia
02.2018 - 07.2019
Librarian Assistant
St. Clair Primary School
01.2016
Process/Production Worker/Factory hand/Cleaning
Sunshine Laundry
01.2016 - 01.2018
Assitant Courier
Classic Linen
01.2012
Certificate III in Business -
Alfie
Certificate III in Retail -
Acacia Education
Certificate IV in Game Art -
TAFE
Year 11 -
Colyton High School
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