Trent Footman
Berwick,VIC
Summary
An inherit desire to work within dynamic and fast paced environments. Reliable and enthusiastic demeanour with an innate ability to rapidly learn key processes to deliver results. A personable team player with a proven capability across a multitude of skills of ranging from face to face/phone customer service, inventory management and conflict resolution. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Motor Mechanic/Customer Service Representative
Custom Performance Garage
04.2022 - 07.2023
- Managed customer relations on ongoing basis to maximize customer retention.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked with clients to address and respond to client and partnership management issues.
- Handled customer inquiries and suggestions courteously and professionally.
Motor Mechanic/Customer Service Representative
Springy Performance
01.2021 - 04.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Hospitality Worker
The Grand Receptions
07.2018 - 02.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
St. Francis Xavier College
Beaconsfield, VIC11.2020
Skills
- Customer Relations
- Document Preparation
- Parts Inventory Management
- Sales Support
Timeline
Motor Mechanic/Customer Service Representative
Custom Performance Garage
04.2022 - 07.2023
Motor Mechanic/Customer Service Representative
Springy Performance
01.2021 - 04.2022
Hospitality Worker
The Grand Receptions
07.2018 - 02.2019
High School Diploma -
St. Francis Xavier College
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