Trent Galea
Sydney,NSW
Summary
Efficient Warranty Administrator recognized for exceptional productivity and rapid task completion. Skilled in claims processing, policy enforcement, and customer service management, contributing to seamless warranty operations. Strong communication, problem-solving, and organizational skills drive client satisfaction and operational efficiency. Aims to leverage expertise in a challenging role that fosters continuous improvement.
Resourceful professional in installation, maintenance, and repair with a knack for completing tasks efficiently and productively. Possess specialized skills in troubleshooting, preventive maintenance, and equipment safety protocols. Excel in time management, problem-solving, and teamwork to deliver high-quality workmanship on schedule.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Jaguar Land Rover Warranty Manager
Sime Darby Motors
Parramatta , NSW
12.2019 - Current
- Controlling the warranty process throughout the business, ensuring all repairs have followed the strict guidelines put in place by the manufacture. This involved training technicians and monitoring their work on a daily basis. The main tasks performed required me to analyze all repair orders to ensure they passed the audit checks, then submit the data into an online portal for payment. It was my responsibility to confirm the vehicles were diagnosed correctly as per the manufactures policy and remedy any mistakes prior to claim submission. It is also my role to store and dispose of any warranty parts being held within the payment period, if required arrange for parts to be sent back for assessment or remanufacture. I have been in the role for 5 years now, in this time I have been a back counter staff hand helping where management required of me. This gave me experience with face to face and over the phone customer service. Eventually put into a dual role of warranty and service advisor. As a service advisor I'm required to see customers in, discuss any concerns with their vehicle, communicate their concerns to the workshop and ensure the repairs are completed within the required time. This role required constant customer interaction as dealing with customers from a high end luxury brand have high expectations.
- I obtained first aid and CPR training, renewing my training for CPR every 12 months and first aid every 36 months.
- Fire warden certificate.
Jaguar Land Rover Technician
Parramatta Jaguar Land Rover
Parramatta , NSW
01.2019 - 12.2025
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Planned work procedures using charts, technical manuals and experience.
- Tested components with appropriate instruments to ensure proper operation.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Adhered to all safety protocols and guidelines to prevent accidents and injuries.
- Attended safety and training meetings to learn techniques to avoid injuries and mishaps.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Qualified as a level 2 Jaguar Land Rover technician
Jaguar Land Rover Light Vehicle Apprentice
Trivett Jaguar Land Rover
Parramatta , NSW
01.2015 - 01.2019
- Participated in workshops and training sessions to enhance technical knowledge.
- Cleaning and maintaining the workshop.
- Maintained tools and equipment, ensuring they were in good working order.
- Courtesy customer drop-off and collection.
- Attend three years of training for light vehicle automotive with a private training organization, "Vantage Automotive."
- Required to pass all testing over 80% across all areas, and 100% for safety-related areas.
- Carry out mechanical repairs under the guidance of qualified technicians.
- Carry out vehicle servicing and maintenance without guidance by the time of the second-year apprentice.
- Carry out mechanical repairs and diagnosis without guidance by the time of the fourth-year apprentice.
Retail
The Edge Rock Climbing
Castle Hill , NSW
06.2012 - 02.2015
- Conduct safety checks on equipment.
- Train new staff on company processes.
- Conduct training for every customer on how to perform the tasks required to rock climb and safely belay the ropes.
- Clean and maintain the premises.
- Operate groups of up to 20 children with an unfixed number of parents to assist, controlling children's birthday parties at a rock climbing facility.
- Trained on correct operating procedures for safe rope handling.
- Front counter staff operate in all roles, including customer-facing duties, answering phones, making transactions, and taking EFTPOS or cash payments.
Education
High School Diploma -
Crestwood High School
Baulkham Hills 10-2014
Skills
- Electrical system rewiring
- Vehicle test drives
- Troubleshooting
- Servicing vehicles
- Hand and power tools
- Vehicle inspections
- Automotive diagnostics
- Work order management
- Systems troubleshooting
- Fluid level testing
- Engine tuneups and repairs
- Maintenance and repairs
- Diagnostic
- Workplace safety
- Claims submissions
- Microsoft office
- Paperwork coordination
- Paperwork processing
- Policy management
- Warranty analysis
- Error reviews
- Warranty management
- Payment issuing
- Records maintenance
- First aid and CPR
- Fire warden
Affiliations
- Helping out the family on the beef cattle farm, from building fences to round ups.
- Travelling
- Music
Certification
- Year 12 certificate
- Certificate 2 in Light vehicle automotive
- First aid and CPR
- EV Training within Jaguar Land Rover
- Full NSW drivers license
Accomplishments
. Sime Darby disco award 2024
Reference
- Martin Hayes - After sales manager Parramatta Jaguar Land Rover - 0404878923 - marty.hayes@sdmg.com.au
- David Austin - Servcie manager Parramatta Jaguar Land Rover - 0447057062 - david.austin@parramattajlr.com.au
Timeline
Jaguar Land Rover Warranty Manager
Sime Darby Motors
12.2019 - Current
Jaguar Land Rover Technician
Parramatta Jaguar Land Rover
01.2019 - 12.2025
Jaguar Land Rover Light Vehicle Apprentice
Trivett Jaguar Land Rover
01.2015 - 01.2019
Retail
The Edge Rock Climbing
06.2012 - 02.2015
High School Diploma -
Crestwood High School
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