Trent Hudson
Preston,Victoria
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Barista
Cheshire Cafe
07.2019 - Current
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, and other equipment.
- Used POS system to accurately enter orders and process payments.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prepared specialty drinks
Barista
Cafenatics
10.2017 - 07.2019
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Barista
Dome Coffees
06.2008 - 03.2016
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, and maintained a friendly attitude to improve sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Cleaned counters, machines, utensils, and seating areas daily.
Ratail/Assistant Warehouse Manager
J.K Williams & Co
11.2006 - 12.2007
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Acted as liaison between customers and warehouse teams.
- Processed and delivered coordinated products to corresponding customer orders and requests.
Education
Post-Graduate Certificate - Animation/Screen Production
Murdoch University
Perth, WA12-2013
Bachelor of Arts - Multimedia Design
Curtin University
Perth, WA11-2011
High School Diploma -
Aquinas College
Mount Henry Rd, Salter Point, WA 615211-2006
Skills
- Latte art
- Coffee expertise
- Espresso machine operation
- Opening and closing duties
- POS system operation
- Adaptive and creative
- Hospitality service expertise
- Quality control
- Positive and professional
- Exceptional customer service
Certification
- Certificate in Mental Health First Aid
- Certificate in Workplace First Aid
- Fire Safety Training
Timeline
Barista
Cheshire Cafe
07.2019 - Current
Barista
Cafenatics
10.2017 - 07.2019
Barista
Dome Coffees
06.2008 - 03.2016
Ratail/Assistant Warehouse Manager
J.K Williams & Co
11.2006 - 12.2007
Post-Graduate Certificate - Animation/Screen Production
Murdoch University
Bachelor of Arts - Multimedia Design
Curtin University
High School Diploma -
Aquinas College
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