Trent Lappin
Mudgeeraba,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and great interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Operations Manager
Sitesec
Mermaid Waters, Qld
08.2023 - Current
- Coordinated daily morning briefings with technicians to communicate site-specific expectations, safety protocols, and project goals for the day
- Organized daily job tasks and mapped daily run-sheets for contractors and Sitesec technicians.
- Coordinated weekly meetings with accounts and sales reps across Australia to ensure all team members are kept up to date on current work.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated all works with site managers, contractors and staff members.
- Continuously monitored and completed SWMS, TAKE 5s and JSA’s to ensure maximum safety for workers onsite.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Planned, installed and serviced large remote and local projects.
Warehouse Manager
Sideways
Burleigh Heads , QLD
10.2021 - 08.2023
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Established and maintained good relations with customers, vendors and transport companies.
- Operated forklifts to fill or empty overhead spaces.
- Coordinated service and maintenance on delivery trucks, forklifts and other warehouse equipment.
- Prepared inventory for shipment by attaching tags and labels.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Reviewed logistics performance with customers against service agreements, targets and benchmarks.
- Maintained records of damaged goods, backorders and applicable regulatory reporting.
Warehouse Manager
The Surfboard Warehouse
Tweed Heads, NSW
01.2020 - 10.2021
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Generated warehouse shipping documents, packing lists and invoices.
- Managed warehouse system updates to increase productivity and reduce errors.
- Promoted performance improvements by coaching, counseling and disciplining personnel and appraising job results.
- Liaised with internal and external customers to drive timely delivery of goods and orders.
- Dispatched information to service providers to schedule freight movement.
Warehouse Assistant
The Surfboard Warehouse
Tweed Heads, NSW
07.2018 - 01.2020
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Conducted timely and accurate inventory counts to maintain current supply records and facilitate smooth ordering.
- Assembled cartons, crates and containers to prepare for shipping.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Retail Assistant
The Surfboard Warehouse
Miami, QLD
01.2017 - 07.2018
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Answered questions about current promotions and resolved issues according to store policies.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Drove sales by successfully employing upselling and cross-selling strategies.
Education
High School Diploma -
Robina State High School
Robina, QLD10.2017
Skills
- Operational Management
- Project management
- Time Management
- Critical Thinking
- Operations Control
- Scheduling
- Customer Service
- Continuous Improvement
Timeline
Operations Manager
Sitesec
08.2023 - Current
Warehouse Manager
Sideways
10.2021 - 08.2023
Warehouse Manager
The Surfboard Warehouse
01.2020 - 10.2021
Warehouse Assistant
The Surfboard Warehouse
07.2018 - 01.2020
Retail Assistant
The Surfboard Warehouse
01.2017 - 07.2018
High School Diploma -
Robina State High School
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