Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Trent Monkerud

JAMISONTOWN,New South Wales

Summary

Results-driven professional with a diverse background in driving, community engagement, and retail management. Proven track record of exceeding expectations and delivering exceptional service. Possesses strong interpersonal skills and the ability to foster positive relationships with diverse stakeholders. Experienced in navigating complex environments and adapting to changing circumstances. Skilled in utilizing effective communication, active listening, and conflict resolution techniques. Demonstrates a strong commitment to safety, efficiency, and customer satisfaction. A motivated team player who excels in collaborative settings and thrives in fast-paced environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Uber Driver

Uber
02.2023 - Current
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Rated 5 stars with over 900 trips
  • Followed all relevant traffic laws and safety regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Cleaned vehicle regularly to maintain a professional appearance.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Head of Community/ Parts Work Facilitator

The Peace Timeline
10.2021 - 12.2022
  • Empowered individuals to gain a deeper understanding of themselves and improve their relationships through Parts Work techniques.
  • Facilitated a high level of engagement and collaboration among participants, fostering a sense of community and mutual support.
  • Active listening and empathetic communication
  • Conflict resolution and mediation
  • Knowledge of psychological concepts and therapeutic techniques
  • Facilitated Parts Work workshops to support individuals in exploring and integrating various aspects of their psyche over 1 day 3 day and 8 day experiences with training included.
  • Guided participants through self-exploration exercises, enabling them to address inner conflicts and achieve personal growth.
  • Created a safe and supportive environment for participants to share their experiences and emotions.
  • Utilized effective communication and active listening skills to facilitate group discussions and encourage meaningful dialogue.
  • Help build 1 day, 3 day and 8 day workshops/experiences plus training programs
  • Ran multiples 3-month programs for deep self-exploration and self-healing.
  • Worked flexible hours across the night, weekend, and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Meat Manager

Coles Supermarket
09.2015 - 10.2021
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
  • Member of my store’s “Safety Team”, this team ensures a high standard of safety throughout the store ie. avoiding slips, trips, and hazards, equipment is in safe and working condition, and checking that all my team has completed their “Safe Work Practices” modules so they can work safely and effectively.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
  • Completed inventory counts, reordered stock, and removed expired items from supply.
  • Trained new employees on handling, safety and stocking procedures.
  • Worked closely with employees and customers to effectively manage daily operations and communications.
  • Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
  • Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
  • Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
  • Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

2IC Meat Manager

Coles Supermarket
09.2012 - 08.2015

Task as above

2IC Meat Manager

Coles Supermarket
10.2006 - 08.2012

Tasks as above

Education

Certificate 4 in Meat Processing - Butcher

Apprentices Butcher
Kingswood, NSW
06.2006

Finished Year 9 -

Nepean Creative And Performing Arts High School
Emu Plains, NSW
2002

Skills

  • Order Picking and Processing
  • Traffic Law Observation
  • Conflict resolution
  • Mediation
  • Knowledge of psychological concepts and therapeutic techniques
  • Effective communication
  • Problem-solving
  • Inventory management
  • Training and onboarding
  • Customer service
  • Budget management
  • Resource allocation

Certification

CPCWHS1001 - White Card

RIISS00054 Traffic Controller Skill Set

RIISS00055 Traffic Management Implementer Skill Set

Timeline

Uber Driver

Uber
02.2023 - Current

Head of Community/ Parts Work Facilitator

The Peace Timeline
10.2021 - 12.2022

Meat Manager

Coles Supermarket
09.2015 - 10.2021

2IC Meat Manager

Coles Supermarket
09.2012 - 08.2015

2IC Meat Manager

Coles Supermarket
10.2006 - 08.2012

Certificate 4 in Meat Processing - Butcher

Apprentices Butcher

Finished Year 9 -

Nepean Creative And Performing Arts High School
Trent Monkerud