Trent Neilson
Armidale,NSW
Summary
Accomplished Owner/Operations Manager with a proven track record at Aardvark Security Group, enhancing customer satisfaction and fostering strong client relationships. Skilled in staff management and training, I excel in small business operations and team leadership. Demonstrated success in improving operational efficiency and staff performance, contributing to increased repeat business and referrals.
Both businesses that I was operating, had clients and sites that were situated across the New England area and further a field as far as Scone and Nambucca Heads at times. I was able to monitor and communicate with these sites while staff were on site and help deal with problems that occurred.
I have dealt with many stressful situations whilst operating these businesses for the last 14 years, from people that are effected by drugs or alcohol and have become violent or agitated, emergency situations such as injuries or medical conditions and am very calm and controlled in these events.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner/Operations Manager
Aardvark Security Group
01.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Interacted well with customers to build connections and nurture relationships.
- Actively involved in recruiting, hiring and training of team members.
Owner/Operator
Neilson Security Services
01.2010 - 01.2020
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
Education
No Degree - Business Administration And Management
Tamworth Community College
Tamworth, NSW08.2023
No Degree - Training And Assessing
Tamworth Community College
Tamworth06.2021
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Staff Management
- Staff hiring
- Team Oversight
- Teamwork and Collaboration
- Team Leadership
- Schedule Management
- Staff training/development
Certification
TAE40116 - Certificate IV in Training and Assessment.
- Qualified trainer
BSB40120 - Certificat IV in Business.
CPP20218 - Certificate II in Security Operations.
Timeline
Owner/Operations Manager
Aardvark Security Group
01.2020 - Current
Owner/Operator
Neilson Security Services
01.2010 - 01.2020
No Degree - Business Administration And Management
Tamworth Community College
No Degree - Training And Assessing
Tamworth Community College
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