Trent Richards
SOUTH ALBURY
Summary
My objective is to provide professional customer service and management within the Retail/Hospitality industry, you will find me to be well spoken, energetic & confident, the type of person on whom your customers, team members and company can rely on.
Overview
21
21
years of professional experience
Work History
Bartender/Bar Gaming Machine Attendant
Commercial Club
04.2024 - Current
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Responded to technical issues promptly, minimizing downtime for customers and ensuring a seamless gaming experience.
- Assisted patrons with gaming machine usage, explaining game rules and providing helpful tips when needed.
Store Manager
Norco Agrisolutions
08.2023 - 03.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Established a brand new store and warehouse, and managed the complete transfer of stock, resources and personnel
- Maintained proper product levels and inventory controls for merchandise sales
Bartender
Royal Hotel Grong Grong
11.2022 - 02.2023
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Served high customer volumes during special events, nights, and weekends.
Branch Manager
Ag N Vet Services
08.2021 - 08.2023
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
Rural Products Sales Manager
Elders Rural Services
01.2021 - 08.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Built relationships with customers and community to establish long-term business growth.
Merchandise Manager
Nutrien Ag Solutions
01.2018 - 01.2021
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion and merchandising for proper product visibility.
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
- Developed productive relationships with key account holders.
Assistant Farm Manager
RA & JM Longmire
01.2003 - 01.2018
- Protected enviromental areas, team members and consumers from harm by closely monitoring chemical applications and production tecniques.
- Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.
- Delegated tasks to seasonal workers and supervised completion of duties and responsibilities
- Maximized operational profits by closely inspecting crops, assessing quality, and identifying problems such as disease or insects.
- Planned schedule for crop rotation, plantings, and harvest.
- Loaded agricultural products into trucks to deliver products to markets and storage facilities
Education
High School Diploma -
Coolamon Central School
Coolamon, NSW12.1998
Skills
- Outstanding Customer Service
- Operations Management
- Interviewing and Hiring
- Strong Team-Builder
- Relationship Management
- Staff Management
- Excellent Time Management Skills
Additional Information
First Aid Certificate
Forklift License
HC Unrestricted License
Timeline
Bartender/Bar Gaming Machine Attendant
Commercial Club
04.2024 - Current
Store Manager
Norco Agrisolutions
08.2023 - 03.2024
Bartender
Royal Hotel Grong Grong
11.2022 - 02.2023
Branch Manager
Ag N Vet Services
08.2021 - 08.2023
Rural Products Sales Manager
Elders Rural Services
01.2021 - 08.2021
Merchandise Manager
Nutrien Ag Solutions
01.2018 - 01.2021
Assistant Farm Manager
RA & JM Longmire
01.2003 - 01.2018
High School Diploma -
Coolamon Central School
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