Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Trent Roberts

Summary

Proven leader with extensive experience in employee management and customer relations, notably at Telstra. Excelled in boosting sales and customer satisfaction through effective team coaching and innovative sales strategies. Skilled in customer relations and product knowledge, achieving significant improvements in store operations and team productivity.

Overview

6
6
years of professional experience

Work History

Team Leader Manager

Forty Winks
09.2024 - Current
  • Utilized word, excel and windows to create enhanced productivity and efficiency for the team.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Streamlined communication within the team for better collaboration and decision making.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Senior Sales Consultant

EB Games
10.2020 - Current
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Boosted sales revenue by developing and implementing effective sales strategies.
  • Established strong client relationships for increased customer loyalty and repeat business.
  • Mentored junior sales consultants, providing guidance and support for career growth.
  • Exceeded customer requirements with accurate and deliverable solutions.
  • Explained important information regarding features and functions for various products so that customer was knowledgeable.

Floor Manager

Telstra
09.2022 - 09.2024
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of up to 8 employees to maintain smooth-running operations of shop floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Performed closing procedures 3-5 times a week by balancing cash drawers and reconciling credit card transactions.
  • Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
  • Managed daily store operations for smooth functioning and achieving sales targets.

Store Manager

Domino's Pizza
10.2017 - 08.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Education

High School Diploma -

South Grafton High School
South Grafton, NSW
09.2017

Skills

  • Employee Management
  • Customer Relations
  • Policy Enforcement
  • POS Systems
  • Scheduling and Planning
  • Sales consultation
  • Product and service knowledge

Timeline

Team Leader Manager

Forty Winks
09.2024 - Current

Floor Manager

Telstra
09.2022 - 09.2024

Senior Sales Consultant

EB Games
10.2020 - Current

Store Manager

Domino's Pizza
10.2017 - 08.2020

High School Diploma -

South Grafton High School

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Trent Roberts