Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Referees
Timeline
Generic

Kristy Wheeler

Beaumont

Summary

Friendly and professional Sales Support Representative with over 20+ years of experience within the retail and FMCG industries currently residing in the Hills District. Exceptional communication skills with a passion for sales. Take pride in my work with a high level of detail and willingness to undertake further training to enhance my skills.

Overview

26
26
years of professional experience

Work History

Retail Sales Merchandiser

Arnott's Group
02.2022 - Current
  • Activating FAD promotions to meet team's approved and discretionary targets.
  • Develop and maintain relationships with key store personnel and existing customers.
  • Inform customers of up coming promotions in FAD to increase sales productivity and volume.
  • Maintaining and tidying up current displays in all stores in my territory.
  • Present FAD promotions in weekly team meetings.
  • Enhance customer satisfaction by promptly resolving issues and addressing concerns.
  • Increase sales by offering advice on display/builds by up selling and promoting additional products.
  • Train new Sales Support Representatives, enhancing team productivity and cohesion.
  • Gain customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour by routinely visiting stores.
  • Increase customer satisfaction by providing exceptional service and product knowledge.
  • Implement planograms.


Retail Sales Associate

Jeanswest
04.2012 - Current
  • Set up and merchandise stock according to planograms.
  • Ensure shop floor is kept to required operational and visual standards.
  • Promote special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Ensure all daily sales and tasks are completed as Duty Manager every Sunday.
  • Meet and exceed daily KPI targets
  • Train and supervise new employees to use selling strategies and apply best practices.
  • Handle customer complaints and if appropriate liaise with senior management to resolve conflict.
  • Replenish supply of stock and ensure neat presentation at all times.

Local Business Banking Associate

Commonwealth Bank
06.2011 - 06.2012
  • Ensure all inbound calls were answered in a timely and professional manner.
  • Actively listened to customers, resolved customer complaints in a timely manner and escalated major issues to supervisor.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Liaised with other departments within Commonwealth Bank to seek clarification and assist with customer needs.
  • Assisted business bankers with administration tasks.
  • Identify and create sales opportunities by referring to applicable department.

Administrative Assistant

Raw Ink Printing
03.2010 - 06.2011
  • Monthly and Quarterly reconciliations of office expenses.
  • Maintain weekly sales reports and forecasts for senior management.
  • Organising and coordination of seminars and workshops.
  • Maintain high level of customer service with clients and suppliers.
  • Drafted agendas, recorded minutes and created documents for meetings.

Customer Sales Manager

Nutricia Australia Pty Ltd
07.2006 - 02.2010
  • Assisted senior management with sales and budget forecasts.
  • Supervised staff and monitored KPI's for company.
  • Coordinated staff sales meetings.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Principle contact for sales representatives Australia wide.
  • Daily administration of data file to generate the sales process in ERP system.
  • Built relationships with customers and community to establish long term business goals.

Customer Service Officer

Nutricia Australia Pty Ltd
07.2003 - 07.2006
  • Answered high volume inbound customer calls.
  • Up sell and cross sell to customers to ensure KPI's were adhered to.
  • Generated reports for management.
  • Processed orders to ensure deadlines were met.
  • Followed up outstanding enquiries on behalf of customers.

Advertising Sales Coordinator

NRMA Motoring Services - The Open Road Magazine
07.1998 - 07.2003
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Answered high volume inbound calls and processed sales bookings.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations for the advertising sales team.
  • Organised and checked all advertisement material for business protocols.
  • Coordinated all advertisement material to adhere to deadlines.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Personal Assistant

NRMA - Corporate Publications
11.1997 - 10.1998
  • Organised senior management schedules.
  • Handled all customer enquiries.
  • Entered and maintained departmental records in company database.
  • Networked with industry professionals.
  • Provided a professional and prompt service at all times.

Education

High School Diploma -

Riverstone High School
Riverstone, NSW
11.1997

Skills

  • Effective Communication
  • Active Listening
  • Time Management
  • Strategic Thinking
  • Reliable
  • Self Motivated
  • Positive attitude
  • Willingness to learn
  • Problem Solving and Decision Making
  • Trustworthly
  • Goal-oriented mindset

Hobbies and Interests

Reading

Gym Fitness Classes

Running and cycling

Netball

Spending time with my beautiful family and friends

Referees

Suzanne McGrillen

Store Manager - Jeanswest

M: 0432 737 968


Jasmine Bungate

Retail Sales Associate - Jeanswest

M: 0421 382 025

Timeline

Retail Sales Merchandiser

Arnott's Group
02.2022 - Current

Retail Sales Associate

Jeanswest
04.2012 - Current

Local Business Banking Associate

Commonwealth Bank
06.2011 - 06.2012

Administrative Assistant

Raw Ink Printing
03.2010 - 06.2011

Customer Sales Manager

Nutricia Australia Pty Ltd
07.2006 - 02.2010

Customer Service Officer

Nutricia Australia Pty Ltd
07.2003 - 07.2006

Advertising Sales Coordinator

NRMA Motoring Services - The Open Road Magazine
07.1998 - 07.2003

Personal Assistant

NRMA - Corporate Publications
11.1997 - 10.1998

High School Diploma -

Riverstone High School

Similar Profiles

CREATE PROFILE
Kristy Wheeler