Kristy Wheeler
Beaumont
Summary
Friendly and professional Sales Support Representative with over 20+ years of experience within the retail and FMCG industries currently residing in the Hills District. Exceptional communication skills with a passion for sales. Take pride in my work with a high level of detail and willingness to undertake further training to enhance my skills.
Overview
26
26
years of professional experience
Work History
Retail Sales Merchandiser
Arnott's Group
Kuringai, NSW
02.2022 - Current
- Activating FAD promotions to meet team's approved and discretionary targets.
- Develop and maintain relationships with key store personnel and existing customers.
- Inform customers of up coming promotions in FAD to increase sales productivity and volume.
- Maintaining and tidying up current displays in all stores in my territory.
- Present FAD promotions in weekly team meetings.
- Enhance customer satisfaction by promptly resolving issues and addressing concerns.
- Increase sales by offering advice on display/builds by up selling and promoting additional products.
- Train new Sales Support Representatives, enhancing team productivity and cohesion.
- Gain customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour by routinely visiting stores.
- Increase customer satisfaction by providing exceptional service and product knowledge.
- Implement planograms.
Retail Sales Associate
Jeanswest
Winston Hills
04.2012 - Current
- Set up and merchandise stock according to planograms.
- Ensure shop floor is kept to required operational and visual standards.
- Promote special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Ensure all daily sales and tasks are completed as Duty Manager every Sunday.
- Meet and exceed daily KPI targets
- Train and supervise new employees to use selling strategies and apply best practices.
- Handle customer complaints and if appropriate liaise with senior management to resolve conflict.
- Replenish supply of stock and ensure neat presentation at all times.
Local Business Banking Associate
Commonwealth Bank
Parramatta, NSW
06.2011 - 06.2012
- Ensure all inbound calls were answered in a timely and professional manner.
- Actively listened to customers, resolved customer complaints in a timely manner and escalated major issues to supervisor.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Liaised with other departments within Commonwealth Bank to seek clarification and assist with customer needs.
- Assisted business bankers with administration tasks.
- Identify and create sales opportunities by referring to applicable department.
Administrative Assistant
Raw Ink Printing
Hills District, NSW
03.2010 - 06.2011
- Monthly and Quarterly reconciliations of office expenses.
- Maintain weekly sales reports and forecasts for senior management.
- Organising and coordination of seminars and workshops.
- Maintain high level of customer service with clients and suppliers.
- Drafted agendas, recorded minutes and created documents for meetings.
Customer Sales Manager
Nutricia Australia Pty Ltd
Sydney, NSW
07.2006 - 02.2010
- Assisted senior management with sales and budget forecasts.
- Supervised staff and monitored KPI's for company.
- Coordinated staff sales meetings.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Principle contact for sales representatives Australia wide.
- Daily administration of data file to generate the sales process in ERP system.
- Built relationships with customers and community to establish long term business goals.
Customer Service Officer
Nutricia Australia Pty Ltd
Sydney, NSW
07.2003 - 07.2006
- Answered high volume inbound customer calls.
- Up sell and cross sell to customers to ensure KPI's were adhered to.
- Generated reports for management.
- Processed orders to ensure deadlines were met.
- Followed up outstanding enquiries on behalf of customers.
Advertising Sales Coordinator
NRMA Motoring Services - The Open Road Magazine
Sydney, NSW
07.1998 - 07.2003
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Answered high volume inbound calls and processed sales bookings.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations for the advertising sales team.
- Organised and checked all advertisement material for business protocols.
- Coordinated all advertisement material to adhere to deadlines.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Personal Assistant
NRMA - Corporate Publications
Sydney, NSW
11.1997 - 10.1998
- Organised senior management schedules.
- Handled all customer enquiries.
- Entered and maintained departmental records in company database.
- Networked with industry professionals.
- Provided a professional and prompt service at all times.
Education
High School Diploma -
Riverstone High School
Riverstone, NSW11.1997
Skills
- Effective Communication
- Active Listening
- Time Management
- Strategic Thinking
- Reliable
- Self Motivated
- Positive attitude
- Willingness to learn
- Problem Solving and Decision Making
- Trustworthly
- Goal-oriented mindset
Hobbies and Interests
Reading
Gym Fitness Classes
Running and cycling
Netball
Spending time with my beautiful family and friends
Referees
Suzanne McGrillen
Store Manager - Jeanswest
M: 0432 737 968
Jasmine Bungate
Retail Sales Associate - Jeanswest
M: 0421 382 025
Timeline
Retail Sales Merchandiser
Arnott's Group
02.2022 - Current
Retail Sales Associate
Jeanswest
04.2012 - Current
Local Business Banking Associate
Commonwealth Bank
06.2011 - 06.2012
Administrative Assistant
Raw Ink Printing
03.2010 - 06.2011
Customer Sales Manager
Nutricia Australia Pty Ltd
07.2006 - 02.2010
Customer Service Officer
Nutricia Australia Pty Ltd
07.2003 - 07.2006
Advertising Sales Coordinator
NRMA Motoring Services - The Open Road Magazine
07.1998 - 07.2003
Personal Assistant
NRMA - Corporate Publications
11.1997 - 10.1998
High School Diploma -
Riverstone High School