TRENT IMESON
Quakers Hill,NSW
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Implementation Consultant
NETSTOCK
03.2023 - Current
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Oversaw [Number] implementation personnel through [Number] professional service engagements.
- Served as project driver and authoritative source for customers implementing Netstock
- Configured implementation parameters based on customer requests and personal inspection of clients' [Type] limitations.
Application Support
AMCS Group
10.2019 - 03.2020
- Wastedge ERP Waste Industry
- AMCS technology delivers end-to-end standardization, optimizing all your business processes and driving automation
- Our smart digital solutions simplify complex resource distribution and streamline challenging logistics across waste, recycling, complex logistics and utilities operations
- Supporting clients across the globe to de-carbonize for a sustainable future
- This consisted of the support for massive clients who utilised Web Based ERP System such as Remondis, SUEZ, Grasshopper
- TASKS
- Wastedge ERP
- Documentation Knowledge Base
- Training Customers on the Wastedge ERP System
- IPad Support on Wastedge
- Geolocation Support
- QR Coding for Containers
- CoatesHireApplication Support Baseplan
- This was a 6 month based contract role which consisted of day to day support of Baseplan ERP system
- This involved maintaining the ERP system and the CRM system that is interconnected with Baseplan
- TASKS:
- Baseplan ERP
- Microsoft Dynamics
- MyFleet
- MyCoatesHire
- Reports
- SQL server 2018
- SharePoint Server, Baseplan ERP
TUTT BRYANT GROUP
01.2018 - 09.2019
- Established branches across NSW, QLD, VIC, SA and WA, Tutt Bryant Hire have a comprehensive range of quality and well-maintained equipment to meet hiring needs of customers throughout Australia
- Regular day-to-day activities are to make sure the ERP for hire controllers are all up and operational
- To hire liaise with vendor of ERP and bring forward suggestions and issues that are affecting day-to-day business on application
- In my time there I have successfully upgraded their ERP software and Service Pack, and a database migration for one company consolidation, this involved working with hire controllers, accounts, and service providers to test and confirm data mapping is correct
- SQL Server 2018 database and maintenance
- Working on BASEPLAN ERP System
- This involves configuration and setup security and operations of the ERP and branch locations
- Report Building for hire controller’s
- Troubleshoot data and liaise with 3rd party vendor for database issues
- Upgrade and maintain Baseplan ERP
- Formed the Baseplan Steering Committee and provide feedback to vendor for future modifications and lack of functionality on ERP
- Create and maintain Baseplan Steering Committee on SharePoint web portal
- Successfully migrated 3 Databases into one consolidated Database within the required timeframe of the project, This required learning and mapping the correct information from all key parties involved
- Successfully went live with the new One Company Database with no issues and successful transition, Was the key area between Customer and Vendor for translation of information and required mapping, Gathering the right information for the GO LIVE Date of 1st July 2018
- Operational training for the ERP when required
- Working with Financial Manager in creation of report and migration of Crystal Reports into SSRS
- Adjustments to the ERP system when required
- Liaise with 3rd party vendor Baseplan with regards to data integrity.
Xplore Wealth, Investment Administration Services
09.2014 - 01.2018
- Investment Administration Services are a leading Portfolio Management Company with over 30 dealer groups working in a Portfolio Management and Superannuation Management
- Regular job details are SQL report building and testing, creation of new Dealer Group Management Portals
- Maintaining the database and make sure all current holdings are up to date via a 3rd Party Application
- Maintaining over 30 SSIS packages and for all Database issues and checking the error logs if there are any issues
- Liasing with high volume of vendors/clients with high volume of trades that may not have refreshed on the in house application based on DotNetNuke
- This would then need to be refreshed with an overnight data feed
- (SSIS Packages)
- IRESS and CLASS EPI Framework
- Data loading of the XML FILES, and checking Data Consistency if the over night jobs failed
- Resoliving the Data issues then supplying the XML files to 3rd party vendors to update the data feeds that are based day in arrears
- SQL Reporting, building SSRS reports for specific client needs and graphs that were requested in regards to their portfolio and there data requirements
- Building and Maintaining Web portals with the DotNetNuke application that have new clientele that have signed up under the the company
- Assist Developers with Code Check-in
- This code repository for the source code consisted of SVN and TOAD
- Implemented new Financial Reporting system and requirements into the company for 30 Dealer groups
- Server Maintenance
- Backups and restores of testing environments and database restores
- Created a SharePoint Document Library and Wiki Guide
- This also implemented version control and security permissions
- Computer Setups
- SSIS creation and troubleshooting failed overnight jobs and run the jobs again after solution has been isolated and corrected
- Migration of all office 365 Administration
- One Drive migration
- Administration and back up of Office 365
- Technical training to Operations in guide to how and utilize SharePoint.
Reporting Analyst
Pepper Home Loans
12.2012 - 07.2014
- Development and the Migration of 60 reports in SSRS from 2005 to 2012 this includes SIT, UAT, PROD
- Consolidation of multiple data sources and gathered information to create mapping for the ETL for the data migration of multiple sources of information to create the repositories as requested by project manager for the implementation of a one source Data Warehouse for customer reporting requirements with PowerBI
- Troubleshoot and develop SSIS packages for the Data Warehouse
- Support in house application of ARM.NET a GE application that was handed over to Pepper when acquisition of Pepper bought GE
- Create ,migrate and troubleshoot new stored procedures that have been specifically built for pre existing applications, and new requirements specifically for reporting
- Develop and maintain Teams SharePoint sites
- Work and update all Projects into Team Foundation Server
- Face Customers in regards to new reports for business enhancement and deliver reports for the business
- Creating and maintaining Data Dictionary for migration of multiple systems into one source
- ACHIEVEMENTS:
- Helping the Data Warehouse Team bring seven source systems into one consolidated Warehouse
- Migrate old reports to the the new Source System
- From scratch
- Working with Treasury Teams and Finance Teams to bring the data to them Successfully
- Developed a Data Dictionary from scratch for the business
- Provided Documentation of Performance and Applications support
- Developed Team SharePoint site for Knowledge Sharing.
Analyst Programmer
Accenture
03.2012 - 12.2012
- Accenture is a global management consulting, technology services and outsourcing company, with 257,000 people serving clients in more than 120 countries
- Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments
- RESPONSIBILITIES:
- Application Maintenance
- Maintain existing systems plus analyse, design and implement enhancements according to requirements
- Perform program/release testing plus comply with and maintain test documentation and procedures
- Comply with Release Management procedures, Configuration Management procedures and programming standards
- Documentation of Application Support
- This involved Detailed Designs of Code Changes
- Shift Work, Opening up the Business or Closing the Operations when Hours have been allocated.
- Wrote applications in COBAL architecture for defence force
SOLUTION SUPPORT DEVELOPER
Parsons Brinckerhoff
01.2007 - 07.2009
- Parsons Brinckerhoff is a global consulting firm assisting public and private clients to plan, develop, design, construct, operate and maintain thousands of critical infrastructure projects around the world
- Founded in NYC in 1885, Parsons Brinckerhoff is a diverse company of 14,000 people in more than 150 offices on five continents
- RESPONSIBILITIES:
- Provide an excellent customer service experience for the IT support teams and Business Power Users by managing all issues and fixes for the Solution Development Team
- Analyse incoming issues to identify the root cause, report computer development bugs, and then assign them for resolution
- Provide reports for the business via MS reporting service including writing SQL queries and deploying report
- Manage and maintain data for one of team’s applications for external customers
- Create/write technical user documentation and guides to help with the business understanding of the solutions provided by team
- Corporate reporting – delivery of new reports when requested and ensuring they are implemented in a timely manner
- Follow up with business requests / data administrator support
- Liaise with resolver groups
- Teaching clients on SharePoint and how to maintain their website, document libraries and calendar meetings
- Setting up new SharePoint websites for new projects
- Creating new reports for clients and updating existing reports via Team Foundation Server
- ACHIEVEMENTS:
- Project R2 (2009) - Worked on implementation and redesign of R2 Model ensuring it was delivered on time and that it was implemented successfully for the migration
- Colo Server Relocation (, ) - Infrastructure support
- Overnight, set up Sydney servers in new location and made sure they were fully functional for next working day.
- Discussed issues with team members to provide resolution and apply best practices.
- Updated old code bases to modern development standards, improving functionality.
- Participated in software field testing to verify performance of developed projects.
- Documented technical workflows and knowledge to educate newly hired employees.
- Built databases and table structures for web applications.
- Corrected, modified and upgraded software to improve performance.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
Enterprise Technology Services, Solutions Division ING AUSTRALIA
02.2007 - 06.2008
- ING DIRECT (the trading name of ING Bank (Australia) Limited) is the world’s leading direct savings bank and is wholly owned by ING Group
- Launching in 1999, ING Direct pioneered branchless banking in this country and quickly grew to become Australia’s 5th largest mortgage lender
- RESPONSIBILITIES:
- Respond to 30-45 incoming calls per day for support of internal users using Remedy Log Calling System
- Software installations
- Application support
- Network support
- Printer support
- Respond to adhoc business requests working with Windows Active Directory
- Trouble shoot Phones and Computers
- Remote Access into Computers for Updates
- ACHIEVEMENTS:
- 45% of calls were rectified over the phone
- Providing hands-on support rectified 55%
- Working closely with Executive Management to resolve high impact issues within specified timeframes
- Successfully Helping Migrate calls from HEAT into INFRA Enterprise within Deadlines.
Education
Diploma - Systems Administration
TAFE
Penrith, NSW2004
Certificate IV Penrith -
TAFE
Penrith, NSW2002
Higher School Certificate (HSC) -
Nepean High School
Penrith, NSW1997
Skills
- COMPUTER SKILLS:
- Office 365 administration
- SHAREPOINT Online
- SQL Server
- Database Management Software
- Program Testing Software
- Document Design
- Requirements Analysis
- Technical Support
- Application Development
- SQL Expertise
- Technical Analysis
- Software Quality Assurance
- Supply Chain Applications Systems
- Reporting Requirements
- Supply Chain Management
- User Acceptance Testing (UAT)
- System Implementation
- Data Migration
Timeline
Implementation Consultant
NETSTOCK
03.2023 - Current
Application Support
AMCS Group
10.2019 - 03.2020
TUTT BRYANT GROUP
01.2018 - 09.2019
Xplore Wealth, Investment Administration Services
09.2014 - 01.2018
Reporting Analyst
Pepper Home Loans
12.2012 - 07.2014
Analyst Programmer
Accenture
03.2012 - 12.2012
Enterprise Technology Services, Solutions Division ING AUSTRALIA
02.2007 - 06.2008
SOLUTION SUPPORT DEVELOPER
Parsons Brinckerhoff
01.2007 - 07.2009
Diploma - Systems Administration
TAFE
Certificate IV Penrith -
TAFE
Higher School Certificate (HSC) -
Nepean High School
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