Treva Anderson
East Victoria Park
Summary
Customer-focused Corporate and Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering35 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Strong research background and enjoys providing excellent service whilst managing staff, student, and group travel.
Overview
37
37
years of professional experience
Work History
Travel Facilitator
Curtin University
11.2022 - Current
- Experience in using the online travel and expense management technology, Serko
- Positive attitude to problem solving
- Strong time management skills and ability to prioritise
- Ability to efficiently learn and proficiently operate multiple systems and programs
- Experience in fares and ticketing
- Experience with risk management tracker systems
Retail Assistant
The Jewellery Group
03.2021 - 10.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Travel Consultant
South Perth Travel
03.2018 - 10.2022
- Promoted customer service satisfaction by acknowledging and anticipating client expectations
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Responded immediately to clients’ questions, issues, and complaints and found effective solutions when required
Travel Consultant
Travel Associates, Flight Centre Travel Group
05.2017 - 01.2018
- Responded immediately to clients’ questions, issues, and complaints and found effective solutions when required
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Asked open-ended questions to best understand client needs and determine best travel offerings
Corporate Travel Manager
Corporate Traveller, Flight Centre Travel group
10.1998 - 04.2017
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations
- Liaised with all levels of management and teams to ensure adherence to business agendas ranging in complexity
Travel Manager
Flight Centre
10.1987 - 07.1998
- Asked open-ended questions to best understand client needs and determine best travel offerings
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development
- Recognized by management for providing exceptional customer service
- Created agendas and communication materials for team meetings
Education
Bachelor of Science - Anatomy And Human Biology
University Of Western Australia
Crawley, WA04.1984
High School Diploma - undefined
Governor Stirling Senior High School
West Midland, WA11.1979
Skills
- Self-motivated and capable of motivating others
- Capable of working well within a team and independently
- Embrace challenges and thrive in an environment that promotes teamwork and the mutual pursuits of common goals
- Capable of using initiative and lateral thinking skills to solve problems and create innovative ideas
- Punctual
- Reliable with a high work ethic
- Confident to deal with complaints in a calm and professional manner
- Attention to detail and dedicated to delivering personalised exceptional service
- Ability to identify needs and provide suggestions and or services to satisfy these
Hobbies and Interests
Travelling, walking, and cycling
Timeline
Travel Facilitator
Curtin University
11.2022 - Current
Retail Assistant
The Jewellery Group
03.2021 - 10.2022
Travel Consultant
South Perth Travel
03.2018 - 10.2022
Travel Consultant
Travel Associates, Flight Centre Travel Group
05.2017 - 01.2018
Corporate Travel Manager
Corporate Traveller, Flight Centre Travel group
10.1998 - 04.2017
Travel Manager
Flight Centre
10.1987 - 07.1998
High School Diploma - undefined
Governor Stirling Senior High School
Bachelor of Science - Anatomy And Human Biology
University Of Western Australia
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