Trevor Hooper
Merriwa,WA
Summary
Dynamic and results-driven professional with a proven track record at QBE Insurance, excelling in empathetic communication and claims processing. Adept at building rapport and enhancing customer satisfaction, I streamlined procedures to expedite resolutions, significantly boosting client retention and loyalty. Committed to delivering exceptional service through trauma-informed listening and compassionate advocacy.
Overview
15
15
years of professional experience
Work History
Salesperson
Mighty Blue Grass Shows Carnival
11.1994 - 09.1996
- Developed rapport with customers to enhance sales and improve service quality.
- Demonstrated carnival attractions, effectively engaging guests to drive ticket sales.
- Trained new staff on product offerings and customer interaction techniques.
- Monitored inventory levels to ensure availability of merchandise during peak hours.
- Streamlined sales processes, improving efficiency and enhancing overall customer experience.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Insurance Claims Specialist
QBE Insurance
07.1984 - 08.1990
- Reviewed and processed insurance claims accurately, ensuring compliance with company policies.
- Collaborated with clients to gather necessary documentation for claim resolution.
- Utilized claims management software to track and update claim statuses efficiently.
- Conducted thorough investigations into claims to identify potential fraud or discrepancies.
- Communicated with healthcare providers to verify treatment details related to claims.
- Assisted in training new staff on claims processing procedures and best practices.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Evaluated and settled complex insurance claims in strict timeframes.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.
- Maximized client retention by addressing concerns promptly and professionally, consistently demonstrating empathy and understanding during difficult situations.
- Followed up with customers on unresolved issues.
- Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
- Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
- Increased productivity by streamlining claim processing procedures and implementing time-saving technologies.
Bank Officer
ANZ Banking Group
02.1982 - 06.1984
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted clients with inquiries, providing timely solutions to enhance customer satisfaction.
- Managed daily cash flow, maintaining accurate records of deposits and withdrawals.
- Collaborated with team members to streamline operational processes and improve service delivery.
- Developed strong relationships with clients, resulting in increased business and referrals.
- Fostered a positive work environment among team members through effective communication and collaboration practices.
Education
Certificate IV - Mental Health
AMA Training
Perth, WA10-2026
Higher Schools Certificate - HSC
Balgowlah Boy's High School
Sydney, NSW12-1981
Skills
- Empathetic crisis intervention
- Compassionate recovery advocate
- Empathetic communication with boundaries
- Trauma-informed listening
- Adept at quickly establishing rapport
- Driven by personal experience and purpose
- Adaptable to various clinical settings
Languages
English
Full Professional
Timeline
Salesperson
Mighty Blue Grass Shows Carnival
11.1994 - 09.1996
Insurance Claims Specialist
QBE Insurance
07.1984 - 08.1990
Bank Officer
ANZ Banking Group
02.1982 - 06.1984
Certificate IV - Mental Health
AMA Training
Higher Schools Certificate - HSC
Balgowlah Boy's High School