Trevor Joyce
Beecroft,NSW
Summary
Results-driven Sales/Business Development Executive with solid background in driving revenue growth and expanding customer base. Proficient in identifying lucrative opportunities, forging strategic partnerships, and managing key accounts. Demonstrated ability to lead high-performing teams, ensuring optimal productivity and achieving sales targets. Successfully contributed to business expansion initiatives including building networks and supporting branding objectives.
Overview
26
26
years of professional experience
Work History
Sales/Business Development Executive
Criterion Industries
Glendenning, NSW
08.2019 - Current
- Identified areas for improvement within current processes related to sales operations.
- Generated leads through cold calling, email campaigns and other marketing activities.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Resolved customer complaints regarding sales and service.
- Managed client relationships throughout the entire sales process from initial contact through closure.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Used change methodologies to increase sales and led projects for increased productivity.
National Business Development Manager
OX Tools (Formerly OX Group)
Sydney, NSW
07.2016 - 07.2019
- Organized trade shows and events to promote brand awareness among target audiences.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Cultivated relationships with key clients and partners in the industry.
- Directed and coordinated products, services and sales activities.
- Implemented effective lead generation tactics to drive qualified leads into the sales funnel.
- Developed strategies for expanding customer base through direct sales, marketing campaigns, and referrals.
- Collaborated with internal teams to deliver successful projects within scope, timeline, and budget parameters.
- Developed growth plans by identifying key clients, key targets, and priority service lines.
- Developed and implemented a strategic plan for national business growth.
- Coordinated cross-functional teams from different departments in order to achieve desired outcomes.
- Recommended changes or improvements based on findings from research studies or market analysis.
- Supported sales team members to drive growth and development.
- Monitored industry trends to capitalize on emerging opportunities for growth.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Conducted market research and reported on competitors.
- Developed promotional materials such as brochures, flyers, emails, webinars.
- Identified new market opportunities and assessed their potential impact on business objectives.
- Provided regular progress reports on key performance indicators related to business development initiatives.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Conducted competitor analysis to identify strengths, weaknesses of products, services offered by competitors.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
National Account Manager
OX Group (Formerly Duroline Products)
Sydney, NSW
01.2015 - 06.2016
- Collaborated with marketing team to create promotional campaigns for each account.
- Coordinated cross-functional teams to ensure successful execution of account strategies.
- Developed strong relationships with buyers at major retail outlets across the country.
- Developed and implemented strategic plans to grow national accounts.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Conducted market research to identify potential customers and new business opportunities.
- Increased sales by growing territory and market share through effective cross-selling tactics.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Maintained accurate records of sales activities including customer contacts, meetings, presentations.
- Negotiated contracts with major retailers on a national level.
- Supported sales team members to drive growth and development.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Oversaw new product rollouts and program changes.
- Implemented pricing strategies that ensured profitability while maintaining competitive rates in the marketplace.
- Collaborated closely with internal departments such as finance, operations, and legal teams.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Managed customer relationships with key stakeholders in the retail industry.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
National Sales Manager
OX Group (Formerly Duroline Products)
Sydney, NSW
08.2011 - 12.2014
- Built sales forecasts and schedules to reflect desired productivity targets.
- Prepared monthly, quarterly and annual sales forecasts to determine short and long-term performance objectives.
- Established KPI targets for individual team members as well as overall team performance.
- Delivered sales presentations at national conferences to highlight industry trends, provide additional training, clarify new business goals and award top sellers.
- Resolved customer complaints regarding sales and service.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Collaborated with marketing teams to create promotional campaigns and materials.
- Evaluated customer feedback and identified areas of improvement in the sales process.
- Gave sales presentations, negotiated contracts and promoted services to customers.
- Gained market share in new sales performance through aggressive team training.
- Directed and coordinated products, services and sales activities.
- Recruited qualified personnel for vacant positions within the sales organization.
- Created monthly reports for regional managers to review performance of each team member.
- Provided feedback to senior management on ways to improve sales processes.
- Oversaw regional and local sales managers and staff.
- Used change methodologies to increase sales and led projects for increased productivity.
- Developed incentives program that motivated employees while meeting organizational goals.
- Participated in industry events such as trade shows, conferences, seminars, in order to promote products and services.
- Built strong relationships with vendors and suppliers to ensure favorable terms of delivery and payment conditions.
- Set up and oversaw territory assignments, performance quotas and budgets.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Stayed up to date with new product launches and kept sales team members on board with changing plans.
- Negotiated contracts with corporate clients to maximize profitability.
- Conducted regular meetings with regional sales teams to ensure adherence to company policies.
- Conducted performance reviews using key performance indicators to track efficiency and discover opportunities for additional training.
- Resolved customer complaints in a timely manner by providing satisfactory solutions.
- Developed and implemented strategies to increase sales revenue.
- Managed budgeting process in order to reduce costs associated with travel expenses.
- Recruited, hired, and trained talented sales staff to outperform competition.
- Arranged and implemented sales department improvements, including updates to company marketing, cost analysis, and presentations.
- Organized training programs for new team members on product knowledge and customer service skills.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Prepared monthly, quarterly and annual sales forecasts to effectively plan sales strategies.
- Coached team members on building relationships with customers and closing deals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
Key Account Manager
Duroline Products
Sydney, NSW
08.2003 - 07.2011
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Utilized CRM tools to analyze key account data and generate reports for internal and external stakeholders.
- Identified new business opportunities and leads for key clients.
- Coordinated with the customer service and support teams to address and resolve key account issues promptly.
- Increased product sales through targeted marketing campaigns.
- Reset store displays for special events and seasonal merchandise changes.
- Developed and implemented key account plans to meet customer needs and increase company profitability.
- Communicated with retailers to provide information on promotions and sales.
- Addressed client questions and resolved complaints related to products, services and accounts.
- Achieved and exceeded sales targets for key accounts through effective planning and execution.
- Established and maintained strong relationships with decision-makers and influencers within key accounts.
- Established strong relationships with clients through regular communication and follow-up activities.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Created presentations for key stakeholders regarding progress updates or proposals for new initiatives.
- Facilitated training sessions for key accounts on product features, benefits, and best practices.
- Managed account portfolios, keeping detailed records of account activities, transactions, and progress.
- Negotiated contract terms with clients and established important deadlines.
- Identified and pursued new business opportunities within existing key accounts to increase revenue streams.
- Attended trade shows and industry events in order to build brand awareness among target audiences.
- Developed and implemented strategic plans to maintain and grow key accounts, enhancing customer satisfaction and loyalty.
- Maintained positive working relationships with retailers and representatives.
- Participated in industry events and conferences to stay informed on market trends and build network with potential key accounts.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Listened to customer needs to identify and recommend best products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service Executive
Duroline Products
Sydney, NSW
03.2003 - 07.2003
- Collected deposits or payments and arranged for billing.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
- Processed orders accurately and efficiently in accordance with company policies.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Updated system with order specifics and customer details, preferences, and billing information.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided technical support when necessary to resolve complex problems.
- Supported sales team members to drive growth and development.
- Updated and maintained databases with current information.
Warehouse/Operations Manager
Duroline Products
Sydney, NSW
01.2002 - 02.2003
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Identified opportunities to reduce cost and improve productivity.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Prepared inventory for shipment by attaching tags and labels.
- Supervised and trained warehouse personnel in procedures for packing, shipping, receiving, storing and distributing products.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Investigated customer complaints regarding damaged or missing items from shipments promptly.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Established transportation cost standards and economical shipping practices.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Coordinated activities between departments to facilitate efficient processing of orders.
- Coordinated with internal departments to ensure timely delivery of products.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Managed the day-to-day operations of a warehouse facility, including shipping, receiving and inventory control.
- Negotiated contracts with transportation companies for freight services at discounted rates.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Assisted with customer requests and answered questions to improve satisfaction.
Civil Construction Worker
Fleetwood Engineering
Sydney, NSW
11.1998 - 12.2001
- Completed carpentry work and installed crown molding and wood flooring to meet customer preferences.
- Worked collaboratively with contractors and engineers to ensure compliance with plans and specifications.
- Erected scaffolding around work sites to provide safe access to elevated locations.
- Assembled structural components, replacing parts to meet regulatory code standards.
- Constructed roads, bridges, sidewalks, curbs, gutters, retaining walls and other structures.
- Placed structural steel members in position when constructing buildings or bridges.
- Installed formwork for concrete slabs and foundations.
- Sustained safety protocols to maintain secure, proper handling of equipment and materials.
- Maintained a safe working environment by adhering to safety protocols and regulations.
- Organized materials at job sites ensuring that all necessary supplies were available when needed.
- Loaded materials onto trucks or into storage facilities using cranes or forklifts.
- Interacted and effectively collaborated with engineers and land surveyors on infrastructure projects.
- Measured distances accurately using surveying instruments such as levels, transits.
- Used laser measuring tools to calculate lengths, widths, and heights.
- Mixed cement with sand and gravel to prepare concrete for pouring.
- Operated heavy machinery and equipment to complete civil construction projects.
- Prepared subgrade material by grading soil surfaces according to plans.
- Facilitated construction by mapping out installations and establishing reference points, grades and elevations.
- Operated a variety of machinery and tools safely and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Completed routine maintenance and repair.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
MET School
Sydney, NSW11-1998
Skills
- Closing techniques
- Sales planning
- Strategic prospecting
- Objection handling
- CRM software proficiency
- Competitive analysis
- Sales presentations
- Time management
- Business development and planning
- Account servicing
- Client relationship management
- Rapport and relationship building
- Organizational skills
- Sales funnel management
- Appointment scheduling
- Business development
- Teamwork and collaboration
- Time management abilities
- Brand-building strategies
- Lead generation
- Problem-solving abilities
- National account management
- Sales territory growth
- Customer relationship management
Timeline
Sales/Business Development Executive
Criterion Industries
08.2019 - Current
National Business Development Manager
OX Tools (Formerly OX Group)
07.2016 - 07.2019
National Account Manager
OX Group (Formerly Duroline Products)
01.2015 - 06.2016
National Sales Manager
OX Group (Formerly Duroline Products)
08.2011 - 12.2014
Key Account Manager
Duroline Products
08.2003 - 07.2011
Customer Service Executive
Duroline Products
03.2003 - 07.2003
Warehouse/Operations Manager
Duroline Products
01.2002 - 02.2003
Civil Construction Worker
Fleetwood Engineering
11.1998 - 12.2001
High School Diploma -
MET School
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