Trevor Menon
Gold Coast,QLD
Summary
Hospitality operations leader with experience across housekeeping, front office, guest services, and events. Leads daily resort activity through roster planning, team coordination, quality checks, and service recovery, with a focus on clean presentation, smooth workflows, and consistent guest service.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Housekeeping Manager
Big4 holiday park GC
Gold Coast, QLD
04.2026 - Current
- Coordinated day-to-day operations across Amenities and Housekeeping departments.
- Managed rostering and workforce allocation to maintain service coverage.
- Resolved guest complaints and supported prompt service recovery.
- Contributed to new builds and finishings by coordinating site readiness tasks.
Housekeeping Manager
RACV Royal pines ( AHS)
Gold Coast, QLD
12.2025 - 04.2026
- Executive-level Housekeeping Leader at RACV Royal Pines Resort, overseeing full operations of a 333-room luxury resort. Responsible for managing supervisors, room attendants, housemen, and laundry teams while ensuring exceptional cleanliness standards, operational efficiency, and guest satisfaction. Also covering for Sheraton Resort when in need.
Operations Manager / Housekeeping Manager
Phoenix Resort Moree
01.2025 - 12.2025
- Managed daily resort operations across front office, housekeeping, and guest services.
- Delivered operational excellence through strong maintenance and housekeeping team coordination.
- Ensured high service and quality standards across all resort operations.
- Conducted regular site inspections and audits to validate quality and compliance requirements.
- Improved efficiency and accountability through continuous improvement activities.
- Coordinated rostering and resource management to enhance operational efficiency.
- Supported client satisfaction and contract performance through effective relationship management.
- Maintained compliance with workplace safety, hygiene, and resort operating policies.
- Supported business goals through clear reporting on operational performance and KPIs.
Housekeeping Manager / Second in Charge
Ivory Palms Resort Noosa (Apartment-Style Resort)
01.2023 - 01.2024
- Act as second in charge of the resort, supporting the Resort Manager in daily operations across housekeeping, front office, and guest services
- Lead housekeeping operations and staff, ensuring consistently high standards of cleanliness and presentation
- Assist front desk staff with check-ins, check-outs, banking procedures, and end-of-day processing
- Coordinate bookings and event setup for the resort’s function room
- Designed and implemented new systems to streamline workflows between housekeeping and front-of-house teams
- Oversee rosters, inventory management, and quality control procedures
- Maintain clear communication between departments to ensure a smooth and professional guest experience
Public Area Manager
Brisbane Skytower (Song Property)
01.2021 - 01.2023
- Developed and maintained high-standard cleaning protocols across residential buildings
- Managed and scheduled daily cleaning tasks to ensure efficiency and minimal disruption
- Led a team of Multiple cleaners, including recruitment, training, and performance management
- Promoted health and safety compliance and team morale in a supportive work environment
- Monitored stock levels, sourced suppliers, and reduced waste through effective inventory control
- Handled resident feedback and conducted regular quality checks to ensure satisfaction
- Collaborated with building operations and maintained clear communication with all stakeholders
Assistant Village Manager / Housekeeping Supervisor
Blackdown Accommodation Services
01.2020 - 01.2021
- Supervised housekeeping teams and coordinated accommodation operations in a remote village setting
- Assisted in the daily management of the village, supporting logistics and operations
- Managed reservations, administrative duties, and guest interactions
- Maintained high presentation standards across all guest and staff areas
Facilities Officer
The Mac Services (Civeo)
01.2013 - 01.2016
- Ensured cleanliness and hygiene standards met the high expectations of luxury mining accommodation facilities.
- Performed routine maintenance, cleaning, and inspections of buildings, grounds, and equipment to maintain safety, functionality, and compliance with operational standards.
- Assisted in the coordination of repairs and preventive maintenance schedules to minimise downtime and uphold service quality.
- Supported the smooth operation of camp facilities, contributing to a safe and comfortable environment for all residents and staff.
Education
High School Diploma -
St George College
Kogarah, NSW10-2011
Skills
- Resort and accommodation operations
- Team leadership and staff coordination
- Front office and guest services support
- Function room booking and event coordination
- Time management and task prioritisation
- Inventory control and quality assurance
- Workflow and system implementation
- Fluent in English and Fijian
- Friendly, professional, and culturally aware
- Inventory control
- Housekeeping operations
- Rostering coordination
- Guest service
- Team supervision
Certification
Fully vaccinated, WHS and hygiene compliance (demonstrated in operational roles)
Timeline
Housekeeping Manager
Big4 holiday park GC
04.2026 - Current
Housekeeping Manager
RACV Royal pines ( AHS)
12.2025 - 04.2026
Operations Manager / Housekeeping Manager
Phoenix Resort Moree
01.2025 - 12.2025
Housekeeping Manager / Second in Charge
Ivory Palms Resort Noosa (Apartment-Style Resort)
01.2023 - 01.2024
Public Area Manager
Brisbane Skytower (Song Property)
01.2021 - 01.2023
Assistant Village Manager / Housekeeping Supervisor
Blackdown Accommodation Services
01.2020 - 01.2021
Facilities Officer
The Mac Services (Civeo)
01.2013 - 01.2016
High School Diploma -
St George College