Trevor Milham
Thornleigh,NSW
Summary
Dynamic Service Advisor with a strong work ethic and exceptional customer service skills, honed at Liverpool Nissan. Proven ability to enhance customer retention through effective communication and vehicle assessment. Successfully met sales targets by upselling services, fostering trust and loyalty among clients while maintaining organized service records.
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
16
16
years of professional experience
Work History
Service Advisor
CKD Automotive
11.2015 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted technicians by relaying accurate information about vehicle conditions and service requirements.
- Maintained organized records of customer interactions to ensure timely follow-up and service documentation.
- Learned to operate dealership software for scheduling appointments and tracking service history.
Service Advisor
Liverpool Nissan
02.2010 - 02.2014
- Coordinated with parts department to ensure availability of necessary components for repairs.
- Developed strong product knowledge to effectively communicate features and benefits to customers.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Education
High School Diploma -
Asquith Boys High
Asquith, NSW12-1993
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Handling customer complaints
- Client rapport
- Customer retention
Timeline
Service Advisor
CKD Automotive
11.2015 - Current
Service Advisor
Liverpool Nissan
02.2010 - 02.2014
High School Diploma -
Asquith Boys High