Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trevor Milham

Thornleigh,NSW

Summary

Dynamic Service Advisor with a strong work ethic and exceptional customer service skills, honed at Liverpool Nissan. Proven ability to enhance customer retention through effective communication and vehicle assessment. Successfully met sales targets by upselling services, fostering trust and loyalty among clients while maintaining organized service records.

Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

16
16
years of professional experience

Work History

Service Advisor

CKD Automotive
11.2015 - Current
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Assisted technicians by relaying accurate information about vehicle conditions and service requirements.
  • Maintained organized records of customer interactions to ensure timely follow-up and service documentation.
  • Learned to operate dealership software for scheduling appointments and tracking service history.

Service Advisor

Liverpool Nissan
02.2010 - 02.2014
  • Coordinated with parts department to ensure availability of necessary components for repairs.
  • Developed strong product knowledge to effectively communicate features and benefits to customers.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.

Education

High School Diploma -

Asquith Boys High
Asquith, NSW
12-1993

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Listening skills
  • Handling customer complaints
  • Client rapport
  • Customer retention

Timeline

Service Advisor

CKD Automotive
11.2015 - Current

Service Advisor

Liverpool Nissan
02.2010 - 02.2014

High School Diploma -

Asquith Boys High
Trevor Milham