Trevor Sampson
WILLIAMSTOWN,Victoria
Summary
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Dedicated customer service professional with experience selling various types of retail products and exceeding sales goals. Well-versed in retail marketing processes and utilizes superior problem-solving skills. Organizes and manages data quickly to respond to customer inquiries. Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talents.
Overview
24
24
years of professional experience
Work History
Customer service rep
ProbeCX
Melbourne, Australia
05.2023 - 08.2023
- Managed incoming customer calls.
- Delivered prompt and accurate responses to client queries.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Representative
Aussie Broadband
Burswood, Australia
01.2022 - 07.2022
- Resolved customer inquiries, complaints and issues providing insightful solutions
- Answered inbound calls to greet and assist customers with various needs and questions
- Closed accounts and processed applications
- Built strong knowledge of product line to assist customers in selecting products
- Communicated with clients over phone, email and chat platforms
- Addressed customer concerns and complaints and resolved issues promptly
Customer Service/Help Desk
Randstad
, Australia
01.2021 - 12.2021
- Counting postal, absentee votes and general votes for the 2021 Western Australia state election as well making sure they were correct and pointing out any problems that may arise
- Dealing with small to medium businesses
- Liaising with Telstra Technicians in the field
Store Manager
Red Rooster
Success, Australia
02.2012 - 06.2013
- Analysed store reports to evaluate performance, increase sales and reduce controllable expenses
- Interacted with customers on sales floor to build rapport and offer product expertise
- Monitored store inventory levels and ordered new equipment to prevent shortages
- Performed preventative maintenance on equipment and scheduled important repairs
- Implemented loss prevention strategies to reduce shrinkage and control theft
Call Centre Operator
Serco
01.2010 - 01.2011
- Taking incoming calls from customers
- Help run the Information desk at various locations around the city
- Attending to customers at the information desk
Dockhand and Office Assistant
Cti Foxline
01.2004 - 01.2005
- In charge of the Docks
- Staff supervision and training
- Operation of office equipment
Customer Service Consultant
Telstra Australian Personnel Consortium
01.2000 - 01.2000
- Resolved customer inquiries, complaints and issues providing insightful solutions
- Answered inbound calls to greet and assist customers with various needs and questions
- De-escalated customer complaints using specialized communication techniques
Education
Certificate 3 - tourism
William Angliss Institute
Melbourne, Vic01.2025
Certificate 3 - Applied Computing
TAFE
Sydney, NSW12.2000
High School Diploma -
Narrogin Senior High School
Narrogin, WA12.1996
Skills
- Time management
- Product sales
- Team development
- Staff training
- Order processing
- Conflict resolution
- Client communication
- Banking operations support
- Product knowledge
- Data entry
- Customer consulting
- Customer service
- Refunds processing
- Complaint resolution
- Multitasking and organization
- Shipping and logistics
- Positive and professional
- Document control
- POS systems expert
Timeline
Customer service rep
ProbeCX
05.2023 - 08.2023
Customer Service Representative
Aussie Broadband
01.2022 - 07.2022
Customer Service/Help Desk
Randstad
01.2021 - 12.2021
Store Manager
Red Rooster
02.2012 - 06.2013
Call Centre Operator
Serco
01.2010 - 01.2011
Dockhand and Office Assistant
Cti Foxline
01.2004 - 01.2005
Customer Service Consultant
Telstra Australian Personnel Consortium
01.2000 - 01.2000
Certificate 3 - tourism
William Angliss Institute
Certificate 3 - Applied Computing
TAFE
High School Diploma -
Narrogin Senior High School
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