TREVOR SAMPSON
Williamstown
Summary
Proactive, goal-oriented professional recognized for exceptional time management and problem-solving abilities. Reliability and adaptability are key strengths, with a swift capacity to learn and apply new skills in dynamic environments. Committed to leveraging these strengths to drive team success and contribute to overall organizational growth. A strong focus on collaboration and continuous improvement ensures alignment with company objectives and fosters a positive work culture.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
ProbeCX
05.2023 - 08.2023
- Look after customer calls.
- Helping customers with questions.
- Helping individuals with tax questions.
- 25 hours a week
Customer Service Representative
Aussie Broadband
01.2022 - 07.2022
- Resolved customer inquiries, complaints, and issues by providing insightful solutions.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Closed accounts and processed applications.
- Built strong knowledge of product line to assist customers in selecting products.
- Communicated with clients over phone, email, and chat platforms.
- Addressed customer concerns and complaints and resolved issues promptly.
- 30 hours a week
Store Manager
Red Rooster
02.2012 - 06.2013
- Analysed store reports to evaluate performance, increase sales, and reduce controllable expenses.
- Interacted with customers on the sales floor to build rapport and offer product expertise.
- Monitored store inventory levels and ordered new equipment to prevent shortages.
- 49 hours a week
Call Centre Operator
Serco
01.2010 - 01.2011
- Help run the Information desk at various locations around the city.
- Attending to customers at the information desk.
- 63 hours a week
Education
High School -
Narrogin Senior High School
01.1996
Certificate 1 - Skills for Vocational pathways
TAFE NSW
01.2014
Skills
- Customer engagement
- Effective listening
- Logical evaluation
- Detail-oriented data management
- Customer service
- Time management
Portfolio
My Professional Photo
My Professional Photo of the harbour bridge
Timeline
Customer Service Representative
ProbeCX
05.2023 - 08.2023
Customer Service Representative
Aussie Broadband
01.2022 - 07.2022
Store Manager
Red Rooster
02.2012 - 06.2013
Call Centre Operator
Serco
01.2010 - 01.2011
Certificate 1 - Skills for Vocational pathways
TAFE NSW
High School -
Narrogin Senior High School
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