Trexel Naces
Valencia ,Negros Oriental
Summary
To be able to perform at my best in the field that I have chosen seeking continues improvement and reaching capacity towards the betterment.
Service-oriented professional with 3 years of flight crew experience. Excellent history of using critical thinking and sound judgment to solve challenges. Personable and energetic with firm command of flight safety and regulations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cabin Crew
Cebu Pacific Air Inc.
02.2019 - 05.2023
- Resolve passenger conflicts during flights, including issues with disorderly passengers and medical emergencies.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Identify, document and analyze cabin maintenance issues and promptly report findings to Pilot-in-Command.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Desk Clerk
HOTEL ESSENCIA
07.2018 - 09.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean, tidy and sanitized common areas for personnel and guests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Handled guest complaints in a polite and professional manner according to company policy.
- Updated room availability in the computer, updated any new maintenance completed to rooms or notified maintenance when work needed to be done.
Education
Bachelor of Science - Tourism Management
Asian College
Dumaguete, Philippines03.2018
High School Diploma -
San Pedro Academy
Valencia, Negros Oriental,Philippines03.2014
Skills
- Proficient in both Written and Verbal English Communication
- Good Technical Computer Skills (MS office application)
- Knowledgeable in Hospitality Industry and Competent Organizational Skills
- Effective Social, Good Interpersonal and Leadership Skills
- Good in problem solving and time management
- Can work in under pressure
- Aircraft Emergency Evacuations
- Fire Extinguishers
- Shift Assignment Accountability
- Company Guidelines
- Company Policy Adherence
- Relationship Management
Certification
Actual Shipboard Training -Apprenticeship – by – Experience (APEX) Program (150 hours)
Oceanlink Institute, Inc. in partnership with 2GO Group Inc.
September 30, 2015 to October 4, 2015
Manila, Philippines
On-The-Job Training (150 hours)
2GO Group Inc.
September 30, 2015 to October 4, 2015
Manila, Philippines
On-The-Job Training (350 hours)
360 Degrees Travel and Tours
April 5, 2016 to May 28, 2016
Dumaguete City,Philippines
Awards
- Dean's Honour Roll
Asian College – Dumaguete Campus
A.Y. 2014 - 2015
A.Y. 2015 - 2016
A.Y. 2016 – 2017
Languages
English
Native or Bilingual
References
- Genevieve Morgan
Team Manager – Cabin Services
09989404500 - Maria Lourdes Emata
Group Manager – Cabin Operations
09988404500 - Nora Gebilaguin
Director – Training and Standards
09989679037
Timeline
Cabin Crew
Cebu Pacific Air Inc.
02.2019 - 05.2023
Desk Clerk
HOTEL ESSENCIA
07.2018 - 09.2018
Bachelor of Science - Tourism Management
Asian College
High School Diploma -
San Pedro Academy
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