Treylone Federici

Managing a team of 50+ both onshore and offshore to complete end to end disputes using Visa and MasterCard Schemes for recovery of funds on authorised Credit/Debit card transactions, as well as ATM and EFT related disputes.

• Leveraged data and analytics to make informed decisions and drive financial related business improvements.
• Identifying monetary loss inefficiencies, proposing solutions and possible impact, and leading change initiatives while adhering to Mastercard/Visa scheme compliance
• System enhancements to assist in automation/offshoring of chargeback related tasks.
• Coordinated team collaboration/stakeholders to build best risk and recovery practices as well as responding to required scheme compliance changes.
• Managed set targets/risks within a financial regulatory environment

• Evaluated data on chargeback recovery rates, compliance fees and other costing factors, assessed consumer card spend trends and reported on findings to help senior management make effective operational decisions while staying within the context of card issuing schemes
• Provided ongoing support to team members through mentoring, training, and guidance.

• Recovery of funds, reviewing representments and performing Pre-Arbitration and Arbitration in Mastercard and Visa schemes on high value card dispute cases
• Mentored new hires through shadowing sessions and one-on-one coaching sessions, improving their skills development trajectory.
• Used judgment and cost benefit analysis to make informed decisions for dispute case approval or denial.

• Analyzed, researched and resolved dispute claims within required compliance timeframes.
• Adhered to department processes, procedures and goal expectations for case investigations.
• Kept up to date on Mastercard and Visa chargeback schemes