Tom Nguyen
Student
Croydon
Summary
Responsible Floor Supervisor with proven experience handling high volume of customers and transactions. Demonstrates efficiency under pressure and adapts to changing customer needs and situations. Flexible with multitasking skills and committed to providing enjoyable movie-going experiences.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Floor Supervisor
Event Cinemas
Sydney, NSW
1 2024 - Current
- Assisted over 50 guests with ticket purchases and seating arrangements for optimal viewing experiences.
- Facilitated 10 group bookings for special events such as Mardi Film Festival, Sydney Film Festival, coordinating with event planners to ensure successful experiences for all attendees.
- Collaborated with team members to maintain cleanliness in 13 in luxurious cinemas including VMAX, Gold Class, 4DX during busy periods, resulting in higher guest satisfaction ratings.
Cafe Waiter
Cafe Nho
08.2023 - 06.2024
- Greeted, seated and served customers in section of 8 tables in high volume restaurant during weekends.
- Served 10 tables per night with more than 50 guests during shift.
- Described and recommended smoothies, juices, coffee, fruit cocktail to guests and answered questions as needed to ensure their satisfaction with selections.
- Stayed updated on menu choices, informed customers if kitchen staff ran out of any items.
- Prepared tables, stocked napkins, utensils and made sure condiments are refilled.
- Had experience in carrying 3 dessert plates and tray of drinks to minimize customer waiting time, maintained prompt and efficient service.
- Swept and mopped front-of-house to keep server areas clean while working tables.
Education
Bachelor of Software Engineering -
University of Sydney
Camperdown, NSW 08.2023 - Current
High School Diploma -
Hanoi - Amsterdam High School For The Gifted
Hanoi, Vietnam 09.2019 - 05.2022
Skills
- Customer service background
- Excellent communication skill
- Attention to detail
- Cleanliness Maintenance
- Quick Learner
- Team player mindset
- Positive Attitude
- Driven Work Ethic
Certification
RSA
Timeline
RSA
12-2028
Cafe Waiter
Cafe Nho
08.2023 - 06.2024
Bachelor of Software Engineering -
University of Sydney
08.2023 - Current
High School Diploma -
Hanoi - Amsterdam High School For The Gifted
09.2019 - 05.2022
Floor Supervisor
Event Cinemas
1 2024 - Current
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