Tricia Walker
Innisfail,Qld
Summary
Hardworking and passionate community connector prepared to deliver case management and client advocacy.
Dedicated to helping others achieve progress toward goals and meet specific needs, resolve problems and implement innovative improvement strategies.
Knowledgeable about in-person and online means for reaching members of the community.
Able to work autonomously and with a multi-disciplinary teams.
Ready to help team achieve company goals.
Proficient in Microsoft software and web based software.
Overview
11
11
years of professional experience
Work History
Program Support Officer - Maternal & Child Mental Health
Mamu Health Service
11.2020 - 06.2023
- Promote a positive image of the organisation through quality reception including booking and scheduling clients
- Assist in maintaining the PIRS (Communicare) in accordance with the organisational requirements and client records
- Prepare routine correspondence when required
- Maintain database/s and other IT services as required
- Complete general administration requirements e.g
- Photocopying, binding, scanning, printing, filing etc
- Assist in the planning, development, implementation and evaluation of group activities, health promotions and stakeholder and community engagement events
- Support the delivery of education packages in outreach programs
- Provide information and culturally appropriate resources to stakeholders.
NDIS Remote Community Connector
Mamu Health Service
07.2020 - 11.2020
- Be a cultural brokerage role for the NDIS staff that travel to community
- Be the first point of contact for the NDIA in community
- Support the NDIA to assist people interested in the scheme to obtain and complete Access Request Forms (ARFs)
- Be out in community to inform community members about the NDIS
- Identify participants and families that are potentially eligible for the scheme
- Be available during NDIA staff visits to the community to support the staff in planning or engagement meetings
- Support participant connecting with their local health clinic, community school, and other community-based service organisations.
Recovery Worker (Mental Health) - Senior Support Partner (NDIS) – Support Coordination (NDIS)
Worklink - Personal Helpers and Mentors (PHaMs) and Thrive Program (Cassowary Coast and Atherton)
11.2018 - 06.2020
- Support clients within a Case Management framework including referral and assessment, relationship building, establishment of community support and the development of case plans
- Crisis intervention by assisting clients to stabilise through direct interventions and engaging needed support and services
- Source additional services or resources to address the needs of clients
- Coordinate and work with a range of relevant services beyond the mental health system including health services, alcohol and drug services, disability services, employment, education, training services and housing services, probation and child safety
- Communicate articulately with staff of various ages, cultures and backgrounds
- Complete reporting and administration
- Customer service and networking skills.
Gallery Supervisor/Workshop Coordinator
Jitta Art Gallery, Innisfail
01.2012 - 01.2017
- Responsible for the day-to-day gallery operations
- Responsible for providing a high level of customer service
- Managing artist contracts and agreements and expectations
- Product presentations
- Customer service: enquiries, complaints, feedback
- Updating catalogue and stocks (manual and electronic)
- Operating point of sales devices
- Maintenance of artwork and stock
- Coordination of staff and equipment
- Facilitating cultural workshops (schools, tourism, groups individuals)
- Training staff
- Sales - cold calling
- Networking attending Tourism related events.
Fibre Artist (Weaver)
Laura Dance Festival, Laura
01.2015
- Facilitating cultural workshops with festival attendees
- Sales, cash handling
- Customer service: enquiries
- Promotion and networking.
Education
Small Business Management
TAFE Queensland
QLDSkills
- Idea Development and Brainstorming
- Verbal Communication
- Organization and Time Management
- Active Listening
- Organizational Skills
- Computer Skills
- Multitasking Abilities
- Flexible and Adaptable
Additional Skills And Abilities
- Reliable and trustworthy
- Confident, friendly personality
- Effective problem-solving skills
- Commitment to service excellence, high work standards
- Lived experience as a Kinship and Disability Carer
Licenses And Accreditations
- Certificate IV in Small Business Management
- Certificate III in Micro Business Operations
- NDIS Worker Orientation Certificate
- Support Coordinator Fundamentals Workshop
- First Aid Certificate
- Queensland Working with Children Blue Card (expiry Nov 2024)
- Queensland 'C Class' Driver's Licence
- AFP National Police Check
References
- Leanne King, Case Manager, Blue Nurses, 0488487267
- Sophie Sam, Master Social Work, 0407160163, Written reference also available
Timeline
Program Support Officer - Maternal & Child Mental Health
Mamu Health Service
11.2020 - 06.2023
NDIS Remote Community Connector
Mamu Health Service
07.2020 - 11.2020
Recovery Worker (Mental Health) - Senior Support Partner (NDIS) – Support Coordination (NDIS)
Worklink - Personal Helpers and Mentors (PHaMs) and Thrive Program (Cassowary Coast and Atherton)
11.2018 - 06.2020
Fibre Artist (Weaver)
Laura Dance Festival, Laura
01.2015
Gallery Supervisor/Workshop Coordinator
Jitta Art Gallery, Innisfail
01.2012 - 01.2017
Small Business Management
TAFE Queensland
Similar Profiles
LaTana-Lee SimpsonLaTana-Lee Simpson
Mamu Healthy Waterways at Mamu Aboriginal Co OperationMamu Healthy Waterways at Mamu Aboriginal Co Operation
Mohamed MufadhMohamed Mufadh
Human Resources Manager at International Kinniyan Mamu (Pvt).LtdHuman Resources Manager at International Kinniyan Mamu (Pvt).Ltd
MARIA "HEIDI" SIPINMARIA "HEIDI" SIPIN
Dental Residency Director, AEGD at U.S. Public Health Service/Indian Health ServiceDental Residency Director, AEGD at U.S. Public Health Service/Indian Health Service